Technical ERP Systems Analyst

Commonwealth of Massachusetts•Haverhill, MA

5d•$90,000 - $105,000•Onsite

About The Position

Northern Essex Community College (NECC) serves more than 5,000 students annually across its campuses in Haverhill and Lawrence, Massachusetts. Recognized as one of the 2026 Most Promising Places to Work in Community Colleges, NECC's success is driven by a mission-centered culture and a highly engaged workforce. As the first federally designated Hispanic-Serving Institution in New England, NECC remains committed to fostering a diverse, equitable, and inclusive workplace. The college invests in its people through ongoing professional development opportunities, collaborative leadership, and a supportive work environment. The Technical ERP Systems Analyst provides advanced systems analysis, database administration support, technical support and complex integration management for the Ellucian Banner Student module and related ecosystems. Acting as the IT Liaison for Admissions, Financial Aid, Student Accounts, and the Registrar's Office, this position ensures seamless data synchronization between Banner and critical edge applications including Ellucian Degree Works, and Nelnet Campus Commerce. A primary duty of this role is evaluating business workflows and designing solutions that align strictly with Ellucian's baseline product standards and industry best practices. The analyst utilizes structured business process modeling techniques to identify manual inefficiencies, guiding departments to adjust their administrative workflows to fit native ERP capabilities, thereby eliminating custom code and maintaining native system stability.

Requirements

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.
All candidates must have legal authorization to work in the United States. Northern Essex Community College does not provide employment-based visa sponsorship.
Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).

Responsibilities

Conduct Functional Discoveries. Lead discovery sessions with Admissions, Financial Aid, Student Accounts, and Registrar end-users to deconstruct, document, and map current "as-is" operational workflows.
Perform formal gap analysis to identify administrative bottlenecks, data redundancies, and manual interventions across student offices.
Author functional specifications and data flow diagrams that transition manual business processes into automated, out-of-the-box Banner configurations.
Evaluate incoming departmental requests while proposing a "no-customization" solution by mapping operational needs to baseline Ellucian configurations.
Systematically evaluate legacy, custom modifications and define technical pathways to decommission them in favor of native Ellucian functionality.
Manage and optimize bi-directional data exchanges between Banner Student and 3rd party integrations, ensuring data accuracy.
Maintain the technical infrastructure of Ellucian Degree Works to include maintaining direct synchronization with Banner Student academic records.
Support real-time payment integrations and file transfers between Banner Accounts Receivable and Nelnet Campus Commerce for student billing, payment plans, and cashiering.
Serve as primary technical tier-3 support for Banner Student, Financial Aid, and associated Self-Service applications, diagnosing database exceptions, job submission errors, Linux Crontab job automations.
Collaborate with database administrators (DBAs) to manage patches, test regulatory upgrades, and validate system fixes, ensuring zero disruption to baseline system functions.
Develop and optimize complex SQL queries, PL/SQL packages, functions, and triggers to perform data auditing and cross-system validation.
Build automated scripts to monitor data integrity anomalies across systems proactively identifying sync errors before they impact students.
Monitor and maintain Crontab job scheduler to ensure jobs are running as expected.