Business Systems Analyst II - ERP

Community College System of New Hampshire•Concord, NH

17h

About The Position

This position provides technical support for products, systems, applications, and infrastructure that support the Enterprise Resource Planning (ERP) environment for the Community College System of New Hampshire (CCSNH). Work includes support for ERP-related servers and operating system components, job scheduling, secure file transfer, integrations, monitoring, troubleshooting, vendor coordination, and production operations. Coding, scripting, automation, and other technical development are performed as needed to support, maintain, troubleshoot, monitor, or improve ERP operations and supporting infrastructure. The position reports to the CIO (Chief Information Officer) in the System Office. It is primarily assigned to one college and also provides remote and occasional onsite support to other colleges in the CCSNH system.

Requirements

Bachelor’s degree from a recognized college or university, with major study in information technology or a related field and at least 15 credit hours in information technology, plus three years of IT experience as an IT technician or programmer; each additional year of approved formal education may substitute for one year of required work experience.
Alternatively, an associate’s degree from a recognized college or university, with major study in information technology or a related field and at least 15 credit hours in information technology, plus five years of IT experience as an IT technician or programmer; each additional year of approved formal education may substitute for one year of required work experience.
Each additional year of approved work experience may substitute for one year of required formal education.
Valid driver’s license or access to statewide transportation.
Experience supporting ERP and other software applications, technical workflows, and integrations.
Experience developing, modifying, troubleshooting, and maintaining scripts, automation, code, or technical utilities used to support software operations, monitoring, reporting support, data exchange, and process improvement.
Experience troubleshooting application issues, coordinating with vendors and technical teams, documenting support procedures, and assisting users with software-related operational issues.
Ability to establish and maintain effective working relationships with teammates.
Willingness to maintain an appearance appropriate to assigned duties and responsibilities, as determined by CCSNH.

Nice To Haves

Knowledge of software programming languages.
Knowledge of communication hardware and software developments.
Knowledge of principles of effective supervision and administration.

Responsibilities

Provide technical support for the ERP environment and the products, systems, applications, and infrastructure that support ERP operations at CCSNH.
Support ERP-related servers, operating system components, production services, job scheduling, secure file transfer, integrations, monitoring, troubleshooting, and related operational processes.
Maintain, monitor, troubleshoot, and support ERP-related infrastructure to help ensure system availability, stability, performance, and reliability.
Support job scheduling and batch processing tools used in the ERP environment.
Support secure file transfer, data exchange, and integration processes used by ERP-related systems and third-party applications.
Develop, modify, maintain, and troubleshoot scripts, automation, code, and technical utilities for ERP operations, monitoring, integrations, file transfers, troubleshooting, job scheduling, and system administration.
Coordinate with vendors, technical teams, functional offices, ERP programmers, help desk staff, and authorized users to resolve ERP-related support issues.
Research, evaluate, and recommend technical options related to ERP products, supporting infrastructure, tools, upgrades, and operational improvements.
Document technical procedures, support processes, troubleshooting steps, and operational practices related to ERP products, job scheduling, integrations, monitoring, and infrastructure support.
Perform other related technical support activities necessary to maintain, stabilize, troubleshoot, or improve the ERP environment and its supporting infrastructure.
Perform other duties as assigned.