Technical Enterprise Account Manager - Payments
About The Position
As an Enterprise Technical Account Manager, you will build and maintain strategic relationships with key clients. You will help ensure client satisfaction by resolving technical issues, optimizing payment solutions, and delivering exceptional service through technical expertise and strong interpersonal skills. The posting covers multiple openings across locations and seniorities; exact leveling and compensation depend on location, experience, and interview performance. The role uses a hybrid schedule, with three days per week in the office, at the company’s San Francisco (Jackson Square), New York City (Chelsea), or Atlanta (Colony Square) locations. Checkout.com does not offer relocation assistance for this role.
Requirements
- At least 3 years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering; experience in SaaS or an API-first company is preferred.
- Payments experience and knowledge, including a solid understanding of the end-to-end payment lifecycle from authorization to settlement.
- A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.
- Hands-on expertise with RESTful APIs, including reading API documentation, troubleshooting integration issues, and guiding developers through complex workflows.
- Exceptional communication skills and the ability to build trust and explain complex technical subjects to C-level executives and engineering teams.
- Strong problem-solving skills and a tenacious attitude, with comfort navigating ambiguity and leading clients through high-pressure technical incidents.
Nice To Haves
- Deep knowledge of payment concepts such as SCA, tokenization, MIT/CIT, AFT/OCT, and technical drivers of authorization-rate optimization.
- Direct experience in the payments ecosystem, including knowledge of key local payment methods and acquiring capabilities.
- Fluency in additional languages.
Responsibilities
- Become an expert on merchants’ businesses and analyze payment data to identify actionable insights and opportunities.
- Consult on payment performance and drive initiatives to improve authorization rates, increase revenue, and encourage adoption of Checkout.com products.
- Serve as a strategic advisor in business reviews, translating technical performance into a commercial narrative for merchants.
- Act as the primary technical authority for merchants, developing expertise in their API integrations and infrastructure.
- Lead responses to critical incidents, coordinating internal teams to resolve issues quickly and communicate clearly.
- Project-manage technical initiatives, including complex migrations and product launches, to support seamless, on-time delivery.
- Represent merchant needs and feedback internally and translate them into insights that can inform the product roadmap.
- Deliver training, workshops, and demonstrations to help merchants use the platform effectively.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
