Technical Enablement Specialist

Ping Identity•Denver, CO

2h•$100,000 - $108,013

About The Position

The Technical Enablement Specialist supports development and delivery of technical enablement for Ping Identity’s Sales Engineering organization, Partner Pre-sales, and other sales-aligned Go-to-Market teams. The role combines hands-on work with demo and proof-of-concept environments, technical content, product workflows, and learning experiences with project coordination and operational support for the Technical Enablement program. The specialist configures and troubleshoots technical environments, creates reusable enablement materials, supports live and virtual events, and works to improve the learner experience. They collaborate with Technical Enablement Architects, the Technical Enablement Program Manager, Sales Engineering, Revenue Enablement, Product, Engineering, and other cross-functional stakeholders. The role offers an opportunity to build knowledge of identity and access management while developing practical program-management skills. Work hours generally align with 8:00 a.m. to 5:00 p.m., Monday through Friday. Flexibility outside these hours may be required due to Ping’s global business, and minimal travel for events may be required, up to 10%.

Requirements

A Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related field, or 5+ years of equivalent experience.
3+ years of experience in customer-facing or communication-focused roles.
Basic programming or scripting experience in a language such as Python, JavaScript, Java, Bash, or PowerShell, with the ability to write or modify simple scripts.
Foundational knowledge of information technology, cybersecurity, AI, cloud concepts, web applications, APIs, or identity and access management.
Practical AI fluency, including experience using AI tools to improve productivity, research and synthesize technical information, and create or refine technical enablement materials, along with a conversational understanding of common AI terminology and concepts.
Ability to follow technical procedures, troubleshoot using logs and documentation, identify and communicate issues, and escalate blockers appropriately.
Strong communication, organization, attention to detail, collaboration, ownership, initiative, and willingness to learn; ability to build peer support and strong internal relationships; and understanding of adult learning principles and program effectiveness measurement.

Nice To Haves

Exposure to SSO, MFA, orchestration, identity governance, authorization, identity verification, identity risk, or related IAM concepts.
Experience building or supporting demos, labs, sandboxes, proof-of-concept environments, technical workshops, or hands-on exercises.
Experience in technical enablement, sales engineering, software development, IT, cybersecurity, technical support, lab operations, or a related area.
Experience with REST APIs, JSON, HTTP, browser developer tools, command-line tools, basic SQL, or Git.
Experience creating technical documentation, diagrams, presentations, videos, or learning materials for technical audiences.
Familiarity with learning platforms, content repositories, project-management tools, reporting dashboards, collaboration tools, Agile, or Scrum.

Responsibilities

Learn Ping products and foundational identity and access management concepts and apply that knowledge to technical enablement activities.
Configure, test, refresh, and troubleshoot demo, lab, and proof-of-concept environments; document setup steps, known issues, and repeatable processes.
Create, update, and repurpose technical enablement materials, including quick-start guides, lab instructions, technical walkthroughs, presentations, and recorded content.
Execute defined test cases, validate product workflows, document defects or gaps, and communicate findings to technical stakeholders.
Support onboarding, training sessions, workshops, and other live or virtual enablement events through demos, hands-on exercises, logistics, materials, and follow-up.
Support the Technical Enablement Program Manager with task tracking, schedules, meeting preparation, content publishing, program documentation, reporting, feedback collection, and other operational activities.