Technical Enablement Manager

EGYM • Denver, CO

2d • Hybrid

About The Position

We are looking for an organizationally strong and communicative Technical Enablement Manager to help us revolutionize our customer experience. You share our EGYM vision “making the gym work for everyone” and want to lead our customers to success with our Connected Training Floor. Then take up the challenge and apply now to join our team as a Technical Enablement Manager.

Requirements

• Experience in working with customers and can successfully manage customer meetings, even for more complex customer issues.
• Strong technical understanding of software systems and mobile apps and are ideally familiar with APIs.
• Analytical thinking and problem-solving skills.
• High level of consulting competence and a quick grasp of new ideas.
• Ability to effectively manage multiple projects and tasks in parallel and find solutions promptly through close communication with your colleagues.
• Curious, like to take the initiative, are eager to learn and can deal well with change.
• Very good Excel skills.
• Experience with Salesforce and Jira.
• Fluent in English and Spanish or French.

Nice To Haves

• Programming skills are an advantage.

Responsibilities

• Ensure a smooth process in the implementation of our Connected Training Floors, such as interfaces to member management, smart cardio and much more for our customers.
• Responsible for the successful implementation of our personalized apps for our customers with all technical feature sets.
• Understand your customers and partners and their needs and determine the implementation processes through close communication, ensuring consistent customer satisfaction.
• Work closely with our experienced product team in the area of interfaces and apps to create an optimal customer experience and continuously improve the process.
• Support the creation and updating of documentation, such as on Confluence, to keep all stakeholders up to date.
• Continuously coordinate with other teams in Operations and Customer Success to achieve common goals and share knowledge.

Benefits

• health, dental, and vision insurance
• 401k with company match
• monthly wellness
• 14 paid holidays per year
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed