Technical Content Manager

OpenLoop Health • Des Moines, IA

16d

About The Position

OpenLoop is seeking a Technical Content Manager to build its technical content function from the ground up. This role will focus on new and emerging platforms, helping clients understand and use the company’s newest technology and serving as the voice of the platform. The position turns product information into clear client-facing and internal materials, manages platform communications and the client knowledge base, and develops AI-enabled workflows and tools that support platform growth across customer enablement, customer success, sales, and marketing.

Requirements

• At least 3 years of technical writing or similar business-to-business writing experience.
• At least 5 years of professional experience.
• Strong command of AI and ability to build workflows involving multiple steps and teams.
• Strong written and verbal communication skills, including the ability to work effectively with multiple teams.
• Strong command of technology and ability to explain complex product and technical concepts clearly.

Nice To Haves

• Healthcare experience is preferred but not required.

Responsibilities

• Translate the product roadmap and release notes into client-facing and internal documentation.
• Create client feature release newsletters.
• Manage client- and platform-related communications, including supporting Customer Success with partner newsletters.
• Manage the client-facing knowledge base.
• Convert client and internal stakeholder feedback into clear notes for the product team.
• Build and manage automation and AI workflows that transform product release notes into client-facing and internal deliverables.
• Help develop internal AI within the platform growth team to identify focus areas across customer enablement, Customer Success, sales, and marketing.
• Build internal AI tools to track growth opportunities in intake conversion rate optimization programs.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account and Health Savings Account options
• Flexible paid time off
• 401(k) with company match
• Life insurance
• Pet insurance
• Additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed