Technical Content Lead

Okta • Dallas, TX

3d • Remote

About The Position

The Office of the CTO for Strategy & Customer Zero is seeking a Technical Content Lead to translate complex technology initiatives and enterprise security architectures into engaging content. The role develops communications for three audiences: the Customer Zero team, strategic customers and their executives through the Executive Sponsor Program, and the CTO for Strategy. Content may include technical whitepapers, vision documents, strategic briefs, blogs, FAQs, guidebooks, reference architectures, executive talking points, webinars, and conference materials.

The Technical Content Lead works with Identity engineering and architecture teams to turn Okta’s internal technology adoption and deployment lessons into customer-facing stories and practical guidance. The role also partners with the CTO for Strategy to explain technology vision, product direction, long-term roadmaps, market positioning, and zero-trust AI architectures. Collaboration with Marketing, Legal, Sales, Customer Success, and Product helps ensure content is technically sound, aligned with brand standards and compliance requirements, and relevant to go-to-market strategies. The position also influences content architecture, messaging frameworks, and publication workflows.

Requirements

• Expert-level written and verbal English fluency and exceptional storytelling capabilities, demonstrated through a portfolio of published long-form work for executive and technical audiences.
• At least 5 years of experience as a technical writer, security communications analyst, or corporate technology writer in an enterprise SaaS, cloud, or cybersecurity environment.
• Proven ability to partner with Legal, Marketing, Sales, and executive leadership teams on complex review processes and sensitive communications.
• Ability to understand complex cloud, enterprise security, API, and digital identity concepts and explain them accurately to technical and non-technical audiences.
• Ability to create concise, compelling content from technical material without losing its original intent, challenge narratives to identify the best approach, and meet publication standards and guidance.
• Self-starter with strong ownership, able to lead multifaceted documentation projects from concept to completion under dynamic timelines and work effectively with stakeholders holding different perspectives.

Nice To Haves

• Bachelor’s degree in English, Journalism, Communications, Technical Writing, or a related field is preferred.

Responsibilities

• Write, edit, and publish technical content, whitepapers, strategic briefs, blogs, and FAQs for executive, internal, and customer-facing audiences.
• Partner with Identity engineering and architecture teams to turn internal deployment use cases into practical guidebooks, reference architectures, and customer-facing narratives.
• Collaborate with the CTO for Strategy to translate technology vision, product direction, and zero-trust AI architectures into clear narratives.
• Partner with Marketing, Legal, Sales, Customer Success, and Product to align technical communications with brand standards, compliance requirements, and go-to-market strategies.
• Develop strategic messaging and briefing materials for high-touch engagements with enterprise sponsors and customer executives.
• Influence content architecture, messaging frameworks, and publication workflows to ensure consistency, clarity, and quality.
• Create content that communicates Okta’s internal technology adoption, real-world deployment lessons, and architectural best practices.

Benefits

• Equity, where applicable
• Bonus
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account
• Paid leave, including PTO and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior