Technical Content Engineer, Claris

Apple • Sunnyvale, CA

1d

About The Position

At Claris, the Technical Content Engineer combines hands-on software engineering and automation with technical writing. The role builds and maintains tools, pipelines, and workflows that help the documentation team work more efficiently and accurately, while also authoring customer-facing content and developing technical-writing skills with support from the editorial team. The position is part of Documentation & Localization and works closely with engineering, product, and experienced technical writers.

Engineering is central to the position: the engineer designs, builds, tests, and maintains systems such as CI/CD pipelines, validation tools, AI-assisted workflows, and integrations so documentation can keep pace with product changes. The role also authors and maintains customer-facing documentation for assigned product areas. The intended long-term allocation is approximately 50% engineering and 50% technical content, assessed across a quarter. During the first year, the work is expected to lean more toward engineering while core systems are built and writing skills develop in parallel.

Requirements

• At least 3 years of professional experience building and maintaining production software, including scripts, integrations, or services in Python, JavaScript/TypeScript, or a comparable language.
• Experience with Git-based collaborative development, code review, and implementing or debugging CI/CD workflows.
• Ability to write automated tests, diagnose failures, and explain maintenance tradeoffs in one’s own code.
• Practical experience integrating AI/LLM-based tools into a repeatable workflow, including a way to evaluate output quality and handle failures.
• Strong written and verbal communication skills and genuine interest in developing technical-writing craft with team mentorship.
• Ability to investigate unfamiliar technical behavior, collaborate effectively with engineers and writers, and independently deliver a well-scoped project.

Nice To Haves

• Experience with docs-as-code environments, static site generators, or CCMS/help-authoring tools.
• Experience with API documentation, schema-driven reference generation, or automated example/code testing.
• Experience building or maintaining a search/retrieval system, embeddings pipeline, or MCP-style integration.
• Prior technical-writing experience or coursework, even if not professional.
• Familiarity with FileMaker.

Responsibilities

• Build, test, and maintain scripts, integrations, and tools that reduce repetitive manual work across the documentation lifecycle.
• Own and evolve the Git-based CI/CD pipeline for review, building, validation, and publishing to the Claris Help Center.
• Develop and maintain automated checks for links, terminology, structure, and drift between documented behavior and the product or codebase.
• Design, integrate, and evaluate AI-assisted and agentic workflows, including drafting support and semantic search or retrieval, with defined inputs, review controls, and failure handling.
• Maintain the search and retrieval backend and corpus pipeline used for AI-assisted content discovery; monitor reliability, freshness, and answer accuracy.
• Document tool setup, dependencies, and recovery steps to avoid single-person ownership.
• Author and maintain customer-facing help, guides, and reference material for assigned product areas, with editorial support and review from senior writers.
• Validate technical accuracy through product use, API or script exploration, and collaboration with engineers.
• Partner with writers to improve templates, metadata, and contribution workflows as the docs-as-code environment matures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed