Technical Consulting Engineer - Wireless

Cisco • Rtp, NC

3d

About The Position

The Technical Consulting Engineer is part of Cisco’s Wireless Technical Assistance Center (TAC), a specialized support group that helps customers troubleshoot and resolve wireless networking issues. The team collaborates with engineering and product teams to isolate root causes and deliver tailored solutions. It operates globally with 24x7 coverage through a follow-the-sun model, handling escalations and advising on wireless network design, deployment, and performance optimization.

In this role, you will own high-level escalations and use technical troubleshooting and root cause analysis to restore and optimize network performance. You will collaborate across functions with engineering and product teams, contributing to product improvements and customer support. The work helps minimize network downtime and enables customers to use advanced wireless technologies and security standards effectively.

Requirements

• At least 5 years of experience in technical troubleshooting and customer support for enterprise-level network environments.
• Active CCNP-level certification.
• Proficiency in 802.11 standards, including Wi-Fi 6, 6E, and 7, and wireless security frameworks including WPA2/WPA3, 802.1X, and RADIUS/AAA.
• Ability to perform root cause analysis, manage technical escalations, and create clear technical documentation.
• Advanced expertise configuring, deploying, and troubleshooting Cisco Catalyst 9800 Wireless LAN Controllers and Access Points.

Nice To Haves

• Basic understanding of IPv4 routing, static and dynamic routing protocols (OSPF, EIGRP, and BGP), routing tables, and inter-VLAN routing.
• Understanding of Layer 2 switching, VLANs, trunking, Spanning Tree Protocol (STP), EtherChannel, and Layer 3 switching.
• Basic understanding of Cisco Unified Communications, IP telephony, voice VLANs, QoS, and how VoIP traffic is handled across an enterprise network.
• Basic understanding of Cisco Identity Services Engine (ISE), including 802.1X authentication, RADIUS, TACACS+, authentication policies, and network access control.
• Applied experience in RF engineering principles and wireless network design optimization.
• Track record of cross-functional collaboration with engineering and product development teams.
• Experience in a global, high-volume Technical Assistance Center (TAC) environment.
• Vendor-agnostic wireless certifications such as CWNA, CWNP, or CWNE.

Responsibilities

• Troubleshoot and resolve complex wireless networking challenges for enterprise customers.
• Own high-level technical escalations and conduct root cause analysis to restore and optimize network performance.
• Configure, deploy, and troubleshoot Cisco Catalyst 9800 Wireless LAN Controllers and Access Points.
• Collaborate with engineering and product teams to isolate root causes and help drive product improvements.
• Provide guidance on wireless network design, deployment, and performance optimization.
• Create clear technical documentation and deliver customer support.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• Paid holidays
• Floating holiday for non-exempt employees
• Paid day off for employee’s birthday
• Paid year-end holiday shutdown
• Paid personal wellness days
• Paid vacation or flexible vacation time off, depending on employee classification
• Sick time off
• Additional paid time away may be requested for critical or emergency family issues
• Optional paid volunteer days
• Annual bonuses for eligible non-sales roles
• Potential Cisco restricted stock unit grants

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed