Technical Consulting Engineer - Architecture

Cisco • Rtp, NC

3d

About The Position

As a Technical Consulting Engineer on Cisco’s Core Architecture and Technology Solutions (CATS) team, you will provide advanced technical assistance for complex enterprise networking issues. You will troubleshoot mission-critical customer problems, including hardware crashes and memory leaks, using systems-level thinking and advanced diagnostic tools. The role supports the efficient and reliable operation of customers’ security and networking architectures and requires deep, cross-product technical knowledge.

You will contribute to continuous improvement by conducting root cause analysis, submitting high-quality defect reports and escalations to Engineering, creating technical documentation and intellectual property, and enhancing shared lab environments. You will collaborate with customers, partners, engineering, product teams, and internal stakeholders, and help foster discovery and peer mentorship. The team also uses AI capabilities, software, automation, and diagnostic tools to improve troubleshooting quality and efficiency.

Requirements

• At least 5 years of experience in technical troubleshooting and customer support for enterprise-level network environments.
• Active CCNP-level certification.
• General knowledge of the networking industry, Cisco products, and protocols.
• Demonstrated proficiency troubleshooting networking issues and applying analytical skills and technical knowledge to solve moderately to highly complex product and network problems.
• Ability to perform root cause analysis, manage technical escalations, and create clear technical documentation.
• Advanced expertise configuring, deploying, and troubleshooting Cisco Enterprise routers and switches.

Nice To Haves

• Basic understanding of IPv4 routing, static and dynamic routing protocols (OSPF, EIGRP, and BGP), routing tables, and inter-VLAN routing.
• Understanding of Layer 2 switching, VLANs, trunking, Spanning Tree Protocol (STP), EtherChannel, and Layer 3 switching.
• Track record of cross-functional collaboration with engineering and product development teams.
• Experience operating in a global, high-volume Technical Assistance Center (TAC) environment.
• Proficiency in one or more programming languages, such as C, C++, Java, or Python.
• Knowledge of cloud or virtualization technologies.
• A networking-level cloud certification, such as AWS Certified Advanced Networking, GCP Professional Cloud Network Engineer, or Azure Network Engineer.

Responsibilities

• Provide advanced technical troubleshooting and customer support for complex enterprise networking problems.
• Diagnose and resolve mission-critical issues, including hardware crashes and memory leaks, using systems-level analysis and diagnostic tools.
• Perform root cause analysis and manage technical escalations.
• Configure, deploy, and troubleshoot Cisco Enterprise routers and switches.
• Create clear technical documentation and intellectual property.
• Identify, document, and submit defects, bugs, and quality escalations to Engineering.
• Enhance shared lab environments and use them to support troubleshooting and develop team expertise.
• Collaborate with customers, partners, engineering, product teams, and internal stakeholders to drive resolution and continuous improvement.
• Support peer mentorship and contribute to a culture of discovery.
• Leverage AI capabilities, software, automation, and diagnostic tools to improve quality and efficiency.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• Paid holidays
• Floating holiday for non-exempt employees
• Paid day off for employee’s birthday
• Paid year-end holiday shutdown
• Paid personal wellness days
• Paid vacation or flexible vacation time off, depending on employee classification and eligibility
• Sick time off
• Additional paid time away may be requested for critical or emergency family issues
• Optional paid volunteer days
• Annual bonuses for eligible non-sales roles
• Sales incentive compensation for employees on sales plans
• Potential Cisco restricted stock unit grants, subject to eligibility and plan terms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed