Technical Consulting Engineer - Enterprise Switching

Cisco•Rtp, NC

About The Position

The Technical Consulting Engineer provides advanced technical support to customers by troubleshooting and resolving complex issues across Security and Networking architectures. The role operates in a highly complex technical environment and requires deep cross-product knowledge and systems-level thinking to manage integrated solutions. The engineer collaborates with customers, partners, Engineering, and internal stakeholders to resolve issues and support continuous improvement. The role also contributes to product quality by identifying and submitting bugs, defects, and quality escalations to Engineering; uses and enhances lab environments and digital intellectual capital; applies diagnostic tools and packet analysis; and mentors peers to support individual and team development.

Requirements

At least 5 years of experience in technical troubleshooting and customer support for enterprise-level network environments.
Active CCNP-level certification.
Proficiency in advanced troubleshooting of complex enterprise networks.
Proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.
Experience using packet analysis tools such as Wireshark and TCPdump to diagnose and resolve technical issues.
Strong cross-product knowledge and ability to apply systems-level thinking to integrated solutions.
Proven ability to collaborate effectively with customers and manage stakeholders to drive issue resolution.

Nice To Haves

Experience using AI capabilities, automation, and advanced diagnostic tools to improve troubleshooting efficiency.
Basic understanding of IPv4 routing, static and dynamic routing protocols (OSPF, EIGRP, and BGP), routing tables, and inter-VLAN routing.
Understanding of Layer 2 switching, VLANs, trunking, Spanning Tree Protocol (STP), EtherChannel, and Layer 3 switching.
Basic understanding of Cisco Unified Communications, IP telephony, voice VLANs, QoS, and how VoIP traffic is handled across an enterprise network.
Basic understanding of Cisco Identity Services Engine (ISE), including 802.1X authentication, RADIUS, TACACS+, authentication policies, and network access control.
Experience contributing to digital intellectual capital and scaling technical solutions across an organization.

Responsibilities

Conduct advanced troubleshooting and resolve complex customer issues in Security and Networking architectures.
Perform root cause analysis and manage technical escalations in enterprise network environments.
Collaborate with customers, partners, Engineering, and internal stakeholders to drive issue resolution and continuous improvement.
Identify and submit bugs, defects, and quality escalations to Engineering.
Utilize and enhance lab environments to support troubleshooting and deepen technical expertise.
Use packet analysis and diagnostic tools to investigate technical issues.
Contribute to digital intellectual capital and help scale technical solutions across the team or organization.
Leverage AI capabilities, software, and automation to support troubleshooting quality and efficiency.
Mentor peers and foster individual and team development.
Create clear technical documentation.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Paid holidays
Floating holiday for non-exempt employees
Paid day off for employee’s birthday
Paid year-end holiday shutdown
Personal wellness days
Paid vacation or flexible vacation time off, depending on employee classification
Sick time off
Additional paid time away may be requested for critical or emergency family issues
Optional paid volunteer days
Annual bonuses for eligible non-sales roles
Restricted stock unit grants may be available, subject to eligibility and vesting conditions