Wireless Technical Support Engineer

Intracom Telecom • Miami, FL

10d

About The Position

INTRACOM TELECOM is a global telecommunications systems and solutions vendor focused on wireless access, transmission, software, and professional services. The company is seeking a Technical Support Engineer to support packet microwave and millimeter-wave radio systems used in 3G/4G/5G front-haul and mobile backhaul transport and fixed wireless access broadband systems. The role combines customer technical support with field implementation projects across the USA. The engineer will work with hardware and software in laboratory and customer-site environments, supporting link commissioning, network integration, and troubleshooting throughout the product lifecycle.

Requirements

• Associate or bachelor's degree in Telecommunications, Electrical Engineering, or Physics.
• 8–10 years of proven experience in technical support or field engineer roles directly involving installation, commissioning, and troubleshooting of RF systems.
• Solid working knowledge of RF systems theory, including link budget analysis, antenna alignment, and adaptive modulation behavior.
• Working knowledge of L2/L3 networking and protocols, including VLANs, routing, and SNMP, as applied to network element management and NMS/OSS.
• Working knowledge of Linux.
• US work authorization and US residency.
• Availability to travel within the USA.
• Strong problem-solving skills, creativity, and attention to detail.
• Results-oriented approach and ability to articulate reasoning behind decisions and trade-offs.
• Flexibility, willingness to learn, and readiness to accept new challenges.
• Ability to adapt to shifting priorities and schedules and to organize and manage multiple tasks.
• Self-motivation, urgency in meeting project goals and schedules, and ability to work with minimal supervision.

Nice To Haves

• Hands-on experience with point-to-point microwave and/or point-to-multipoint radio systems.
• Experience using network protocol analyzers and traffic generators.
• Knowledge of SQL.
• Knowledge of network management protocols such as SNMP.
• Physical-layer diagnostic experience.
• Experience with NMS/OSS systems for wireless or microwave equipment.

Responsibilities

• Provide technical support for wireless systems, responding to customer inquiries and troubleshooting microwave and millimeter-wave systems and related network protocols.
• Travel to customer sites to supervise installation, alignment, and commissioning of trial systems, and train customer engineers to install and operate wireless solutions.
• Manage computer systems and hardware, supporting performance and security through IT and desktop support practices.
• Collaborate with engineering and R&D teams on escalations and product improvements to resolve complex technical challenges and improve the customer service experience.
• Liaise with customer engineering teams to communicate findings and resolutions, and prepare technical documentation and reports using Microsoft Office and SQL.
• Investigate and resolve throughput and performance issues reported on deployed wireless links.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree