Technical Client Support Specialist

Revel Systems is seeking a customer support representative to handle client inquiries and provide excellent customer service. The ideal candidate must have proficient written and spoken English, be willing to work evening and night shifts, and have basic IT and networking knowledge. Help desk or customer service experience is preferred, and a college degree in a related field is desired. This role offers the opportunity to work with a leading member of the Apple Enterprise Mobility Program and contribute to the success of restaurants and retailers through a robust cloud-based point of sale system.

Handle client support requests, mainly via inbound calls. Clients are also able to send their inquiries to us via email or chat

Understand our client needs, expectations and assist in order to achieve resolution

Provide excellent customer service by making sure that our clients don’t have outstanding issues

• Proficient written/spoken English is a must
• Ability and willingness to work evening and night shifts
• Basic IT and Networking knowledge
• Help desk experience OR Customer Service experience (either face to face or in a support centre) is highly preferred
• College degree in Computer Science / IT related field or Networking is a plus

• Employee health insurance
• Accident insurance
• Referral bonus
• Internal training programs
• Free Udemy license for online training
• Recognition and rewards for top performers
• Profit Sharing Plan for eligible employees
• Office happy hours, board game nights, and company outings
• Taxi service for night shift employees
• Competitive salary range with additional pay for night shifts