Remote Technical Client Support Specialist
Revel Systems
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Posted:
August 9, 2023
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Remote
About the position
Revel Systems is seeking a remote customer support representative to handle client inquiries and provide excellent customer service. The role requires proficiency in English, the ability to work evening and night shifts, and basic IT and networking knowledge. Help desk or customer service experience is preferred, and a degree in computer science or a related field is a plus. As a product company, Revel offers the opportunity to influence product development decisions and work with a friendly team in a technology-focused environment.
Responsibilities
- Handle client support requests, mainly via inbound calls, email, or chat
- Understand client needs and expectations and assist in achieving resolution
- Provide excellent customer service to ensure outstanding issues are resolved
- Proficient in written and spoken English
- Willingness to work evening and night shifts
- Basic IT and Networking knowledge
- Help desk experience or customer service experience preferred
- College degree in Computer Science/IT related field or Networking is a plus
Requirements
- Proficient written/spoken English is a must
- Ability and willingness to work evening and night shifts
- Basic IT and Networking knowledge
- Help desk experience OR Customer Service experience (either face to face or in a support centre) is highly preferred
- College degree in Computer Science / IT related field or Networking is a plus
Benefits
- Employee health insurance
- Accident insurance
- Referral bonus
- Internal training programs
- Free Udemy license for online training
- Recognition and rewards for top performers
- Profit Sharing Plan for eligible employees
- Office happy hours, board game nights, and company outings
- Taxi service for night shift employees
- Gross salary of 1550-1800 Eur/month with additional pay for night shifts (+20-30% of salary)