Technical Analyst

HCA Healthcare • Denver, CO

1d

About The Position

The Technical Analyst adheres to and supports HCA IT policies and procedures and recommends process changes to improve the implementation, maintenance, and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the analyst may provide expanded on-site support to technical resources as needed.

The role installs and repairs facility and division IT&S equipment and software according to HCA and division standards and guidelines. It responds to user inquiries and assistance requests, provides customer support, analyzes and resolves simple to moderate issues, and coordinates with other technical areas or vendors when needed. The analyst logs and tracks problems, maintains incident and request documentation, performs facility-based moves, adds, and changes, and escalates complex issues according to documented procedures.

The position provides 24x7 on-call support based on the division IT staff rotation and carries a pager as warranted. It also aids and trains users, performs preventative maintenance, works with customers and technical teams, and participates in meetings, committees, and continuing education to improve individual, departmental, and organizational performance.

Requirements

• At least one year of IT experience.
• Valid state driver's license and proof of auto insurance, if applicable.

Nice To Haves

• Bachelor’s degree in information systems or a healthcare-related field is preferred.
• Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification.

Responsibilities

• Install and repair facility and division IT&S equipment and software, including terminals, personal computers, printers, cabling, and related software products.
• Respond to and resolve inquiries and requests for assistance with division or facility computer systems while providing a superior customer support experience.
• Analyze and provide hands-on support for simple to moderate inquiries.
• Determine the appropriate technical area or vendor to resolve problems and coordinate with other technical areas as needed.
• Log and track problems and review problem-tracking databases.
• Perform facility-based moves, adds, and changes (MACs) as needed.
• Maintain documentation for each incident or request and escalate complex problems according to documented procedures.
• Provide 24x7 on-call support based on the division IT staff rotation and carry a pager as warranted.
• Aid and train users on division and facility technology.
• Perform preventative maintenance.
• Recommend process changes that improve implementation, maintenance, and support of IT&S desktop equipment and software.
• Work effectively with customers, Service Desk, and Technical Services personnel.
• Participate in meetings, committees, and continuing education to improve individual, departmental, and organizational performance.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed