Technical Account Manager, Federal
About The Position
Altana is seeking a Technical Account Manager to lead the deployment of a large-scale software solution within a federal agency. The role combines strategic ownership, technical delivery, mission impact, and client partnership. The Technical Account Manager will own deployment of Altana’s platform for U.S. government customers, drive technical transformation and product adoption, and make decisions that generate impact and value. This position is based in Washington, DC, or Brooklyn, NY, with hybrid work flexibility; candidates must live within commuting distance of an office.
Requirements
- At least 5 years of technical delivery or public sector consulting experience.
- A track record of successfully expanding accounts year over year.
- Ability to understand customer challenges and make data-informed decisions to resolve them.
- Openness to feedback and ability to collaborate cross-functionally to drive continuous improvement.
- Willingness to learn the fundamentals of Altana’s technical deployments, including data fusion and machine learning, and to communicate product value to technical and commercial audiences.
- Ability to establish positive relationships and influence others, with excellent communication and interpersonal skills.
- Good judgment and willingness to get into the details to achieve team objectives.
- Eligible to obtain a Secret clearance.
- Must be within commuting distance of the Washington, DC, or Brooklyn, NY office.
Nice To Haves
- Experience working with a complex data platform.
- Experience with the Department of War or Department of Homeland Security.
- Completed background investigation with DHS.
Responsibilities
- Own deployment of Altana’s platform for U.S. government customers, driving technical transformation and product adoption.
- Work directly alongside customers to achieve mission outcomes and optimize their experience and results.
- Build trusted-advisor relationships with agency leaders and mission user groups, developing a deep understanding of their needs.
- Synthesize and communicate customer feedback and requirements to Altana’s Product and Engineering teams.
- Coordinate implementation and engineering teams to ensure successful technical delivery.
- Collaborate with the Sales & Delivery team on account growth strategy, identifying and pursuing expansion opportunities.
Benefits
- Competitive equity grants are included in the majority of full-time offers.
- Depending on the role, a discretionary bonus or variable compensation plan.
- Flexible Time Off.
- Paid parental leave: 14 weeks for non-birthing, adoptive, and foster parents, and up to 26 weeks for birthing parents, paid at 100% of base salary.
- Medical, vision, and dental benefits with employer contributions; the high-deductible health plan is fully employer-paid for employees, with an employer contribution to a Health Savings Account.
- Flexible Spending Account option.
- Life, short- and long-term disability, and AD&D insurance at no cost to employees.
- Fidelity 401(k) retirement savings program.
- Commuter benefits for public transit or parking.
- Free premium Calm subscription.
- Pet insurance and a pet veterinary service and telehealth discount plan.
- Employee Assistance Program.
- Dependent Care Flexible Spending Account.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
