Technical Account Manager, Federal

Altana•Washington, DC

5d•$125,000 - $150,000•Hybrid

About The Position

Altana is seeking a Technical Account Manager to lead deployment of a large-scale software solution within a federal agency. The role combines strategic ownership, technical delivery, mission impact, and client partnership. The Technical Account Manager will own deployment of Altana’s platform for U.S. government customers, drive technical transformation and product adoption, and help generate impact and value for customers’ missions. The role works directly with customers and agency leaders to understand needs and achieve mission outcomes. It also serves as a bridge between customers and Altana’s Product, Engineering, implementation, and Sales & Delivery teams, coordinating technical delivery and developing account growth strategies. The position is based in Washington, DC, or Brooklyn, NY, with hybrid work flexibility; candidates must live within commuting distance of an office.

Requirements

At least 5 years of technical delivery or public sector consulting experience.
Ability to demonstrate a history of successfully expanding accounts year over year.
Ability to understand customer challenges and make data-informed decisions to resolve them.
Openness to feedback and ability to collaborate cross-functionally to drive continuous improvement.
Willingness to learn fundamental concepts of Altana’s technical deployments, including data fusion and machine learning, and communicate product value to technical and commercial audiences.
Ability to establish positive relationships and influence others, with excellent communication and interpersonal skills.
Good judgment and willingness to attend to details to achieve team objectives.
Eligible to obtain a Secret clearance.
Must be within commuting distance of the Washington, DC, or Brooklyn, NY office.

Nice To Haves

Experience working with a complex data platform.
Experience with the Department of War or the Department of Homeland Security.
Completed background investigation with DHS.

Responsibilities

Own deployment of Altana’s platform for U.S. government customers, driving technical transformation and product adoption.
Make decisions about how to generate impact and value against customers’ mission challenges.
Work side by side with customers to achieve mission outcomes and optimize their experience and results.
Build trusted-advisor relationships with agency leaders and mission user groups, developing a deep understanding of their needs.
Synthesize and communicate customer feedback and requirements to Altana’s Product and Engineering teams.
Coordinate implementation and engineering teams to ensure successful technical delivery.
Collaborate with the Sales & Delivery team to develop account growth strategies, identify expansion opportunities, and execute them.

Benefits

Competitive equity grants are included in the majority of full-time offers.
A discretionary bonus or variable compensation plan, depending on the role.
Flexible Time Off.
Paid parental leave: 14 weeks for non-birthing, adoptive, and foster parents, and up to 26 weeks for birthing parents, paid at 100% of base salary.
Medical, vision, and dental benefits with employer contributions.
Employer-paid high deductible health plan for employees, with an employer contribution to a Health Savings Account.
Flexible Spending Account option, including Dependent Care FSA.
Life, short- and long-term disability, and AD&D insurance coverage at no cost to employees.
Fidelity 401(k) retirement savings program.
Commuter benefits for public transit or parking.
Free premium Calm subscription.
Pet insurance and pet veterinary service and telehealth discounts.
Employee Assistance Program with confidential personal support.