Staff Technical Account Manager - Federal

Vasion•Lehi, UT

2d•Remote

About The Position

Vasion is hiring a Staff Technical Account Manager to establish how technical account management is practiced across its Federal customers, including civilian agencies, Department of Defense components, and Federal system integrators and partners. This is a senior post-sales technical leadership role focused on adoption, retention, and expansion, with ownership of the Federal technical account management practice as well as strategic customer accounts. The role sets standards for Federal risk identification and classification, technical planning, service delivery, escalation response, and customer advisory. It develops reusable reference architectures, diagnostics, playbooks, and enablement, and helps other TAMs deliver consistent work. The TAM coordinates with Professional Services, Support, partners, Product, and Engineering to address customer needs, turn recurring issues into systemic corrections, and communicate evidence-based input on roadmap and lifecycle decisions. The position supports customers using Vasion's document, print, and content workflow platform within authorization boundaries, restricted networks, and constrained change windows. It includes advising on compliant adoption across cloud and hybrid architectures, secure print management, smart card and badge-based authentication, segmented networks, and document workflow and capture. The role also engages customer technical executives and Federal partners on high-consequence accounts. The work model is remote, with travel up to 25%. An active or previously held U.S. government security clearance is required.

Requirements

Active or previously held U.S. government security clearance.
8–10+ years of experience in technical account management, post-sales engineering, or senior technical support for SaaS or enterprise software, including significant experience supporting Federal or other regulated customers.
Proven ability to lead technical account management practice or program work, including setting standards, creating playbooks, conducting reviews, and teaching others.
Authoritative expertise in cloud and hybrid architecture, restricted, segmented, and air-gapped environments, and large device fleets.
Strong knowledge of DNS, proxies, firewalls, LDAP, SSO, and Federal authentication patterns such as CAC/PIV smart cards.
Working knowledge of FedRAMP, DoD Cloud Computing SRG Impact Levels IL4/IL5/IL6, NIST 800-53 and 800-171, FIPS-validated cryptography, STIG hardening, vulnerability and continuous monitoring, and the ATO process.
Domain expertise in print, workflow, and output automation in cloud and hybrid environments.
Experience with diagramming, bash and/or PowerShell, SQL, RESTful APIs, Jira, and AI-assisted workflows.
Track record leading technical responses to high-consequence escalations spanning multiple products or teams.
Demonstrated experience mentoring technical staff and establishing standards or reusable assets adopted by others.
Strong writing and presentation skills, including communication with executive audiences.
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent experience.
English language proficiency.

Nice To Haves

Hands-on experience supporting a Department of Defense or civilian agency, a Federal system integrator, or a FedRAMP-authorized SaaS provider.
Experience supporting a customer through an ATO, an impact-level transition, or a FedRAMP annual assessment.
Experience with Federal vulnerability management, including POA&M and continuous monitoring processes.
Track record of turning field findings into product or engineering changes.
Experience representing a vendor at Federal industry events or partner engagements.
Additional language skills.

Responsibilities

Define consistent Federal risk signals, risk classifications, and advisory responses for the technical account management practice.
Anticipate the effects of product roadmap, release, and compliance changes across Federal customers and advise customers ahead of those changes.
Own the Federal technical planning method, including target-state requirements, planning horizons, and forward technical calendars for authorization milestones, impact-level transitions, audits, change freezes, and end-of-life dates.
Aggregate customer technical plans and provide Product and Engineering with insight into the Federal installed base to inform roadmap and lifecycle decisions.
Lead technical remediation across multiple products or teams and define escalation response structures, staffing, and evidence requirements.
Turn recurring customer issues into systemic corrections and provide Product and Engineering with decision-quality evidence.
Define how Federal engagements are structured, delivered, and evidenced against entitlement.
Coordinate Professional Services, Support, and partners to maintain consistent delivery quality.
Analyze delivery and adoption data to identify retention and adoption risks early.
Help Federal customers adopt the products they own within authorization boundaries, including secure print management, smart card and badge authentication, restricted network deployments, and document workflow and capture use cases.
Engage technical executives at high-consequence customer accounts and represent Vasion's technical position with Federal partners, integrators, and sponsoring agencies.
Create reference architectures, diagnostic assets, playbooks, and enablement materials for repeatable Federal customer work.
Mentor and calibrate other TAMs so plans, assessments, and confidence levels are comparable across accounts.
Own technical relationships for the most complex strategic Federal accounts, including multi-department and multi-sponsor structures.

Benefits

Flexible work environment
Discretionary Vacation Bonus
Flexible paid time off
Paid parental leave
Competitive pay
A full suite of traditional benefits
Training and advancement opportunities
401(k) with company match and immediate vesting
Mental health and coaching support
Financial wellness education
Company-contributed HSA
On-site perks including a gym, pickleball, snacks and drinks, arcade, and theater room