Technical Account Manager (Technical Advisory)

Sonar

10d • Remote

About The Position

Sonar is seeking a Technical Account Manager for a technical advisory role supporting customer accounts. The position helps customers adopt and realize value from Sonar’s code quality and security products and methodology. The role partners with account sales representatives to develop technical account strategies, address adoption barriers, improve deployments, and communicate customer feedback and product gaps internally.

The role is remote for candidates based in Seattle, San Francisco, Los Angeles, Denver, Chicago, New York City, Philadelphia, Washington, D.C., Atlanta, or Miami. It requires practical software development or DevOps engineering experience and customer-facing pre- or post-sales experience.

Requirements

• At least 5 years of practical experience in software development or DevOps engineering.
• At least 5 years of experience in customer-facing pre-sales or post-sales activities.
• Strong listening skills and the ability to formalize and abstract information expressed by customers and partners.
• Excellent presentation skills and strong written and verbal communication skills.
• Ability to work in a team, give and receive feedback, and share knowledge.
• Attention to detail.
• A can-do attitude, including challenging the status quo and leading or contributing to improvements and innovation.
• Ability to autonomously manage activities and plans with limited supervision.

Responsibilities

• Listen to customers and formalize technical challenges and adoption inhibitors.
• Develop plans to overcome customer challenges and adoption inhibitors.
• Report technical or functional product gaps internally and advocate for their resolution.
• Promote Sonar’s methodology for governing continuous code quality and security improvement.
• Assist customer sponsors in promoting and evangelizing the Sonar ecosystem within their accounts.
• Keep accounts informed about the product roadmap and upcoming release value, and collect customer feedback.
• Recruit development teams within customer accounts that are not yet using Sonar.
• Help development teams use Sonar correctly so they can realize its full value.
• Position the Sonar ecosystem favorably against competing products used within customer accounts.
• Educate developers and managers about static code analysis and the Sonar ecosystem.
• Ensure the technical deployment and operation of Sonar are appropriate for the deployment’s size and importance in the DevOps chain.
• Run Quarterly Business Reviews with account sales representatives.
• Audit Sonar deployments, identify gaps, and drive remediation plans.
• Contribute to account management plans with sales representatives, develop account-specific technical strategies, and provide input on commercial strategies.
• Stay informed about account technical status, progress, threats, opportunities, and maturity.
• Track Sonar product development to maintain product expertise.

Benefits

• Flexible, comprehensive employee benefit package.
• 23 days of paid time off per calendar year, prorated based on employment start date, with additional time for sickness, life events, and holidays.
• 401(k) plan with a 4% match, fully vested on the first day of participation.
• Annual discretionary Company Growth Bonus.
• Fully paid parking in downtown Austin, Texas.
• Annual company kickoff held at a location somewhere in the world.
• Monthly catered events and team events.
• Support for acquiring new skills and continuous learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed