Account Manager, WM Advisory

Northern Trust•Wilmington, DE

About The Position

The Account Manager coordinates administration and servicing for complex wealth management relationships, including fiduciary, investment management, estate settlement, guardianship, and/or custody accounts. The role coordinates client issue resolution, receives and routes service requests, obtains information needed to complete service changes or transactions, and keeps clients informed about account setup, status, document requests, and other matters. It maintains working knowledge of governing documents, account agreements, internal trust functions, and business applications used for relationship management. The Account Manager supports Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with account acceptance, discretionary request analysis and processing, compliance management, annual account reviews, business development, and client presentations. The role ensures documentation is collected and imaged, system information is current, fees are accurately set up and reviewed, and services and specialized procedures are documented. It also identifies opportunities to improve service efficiency and delivery, may mentor junior employees or oversee their daily operational work, and facilitates discussions and decisions. This is not a formal management role. Applicants must be authorized to work in the United States without current or future employment-based visa sponsorship. Northern Trust describes its work culture as flexible and collaborative and states that it supports an inclusive workplace and community involvement. Reasonable accommodations are available during the employment process.

Requirements

Excellent oral and written communication skills.
In-depth functional or industry knowledge of personal trust, estate, guardian, and advisory services and products, usually acquired through related work experience.
Knowledge of internal bank trust functions.
Analytical, problem-solving, and organizational skills.
Flexibility and adaptability to change.
Technical skills and systems knowledge, such as PeopleSoft.
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Nice To Haves

A college or university degree and/or relevant proven work experience is preferred.
Five to seven years of experience in financial servicing or related experience/credentials is preferred.

Responsibilities

Coordinate account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
Coordinate resolution of client issues and inform clients of steps taken to resolve requests or problems.
Develop and maintain working knowledge of governing documents and account agreements.
Receive service requests from clients and partners, communicate them to service partners, and obtain information needed to facilitate service changes or transactions.
Oversee development and execution of action plans for client servicing events, ensure follow-up, and communicate with clients about account setup or status, document requests, and other information.
Engage the Client Support Services Team in client servicing events, account opening and closing, cash movement, and fee setups.
Identify service-efficiency enhancements, process improvements, and proactive measures to improve service delivery.
Develop and maintain working knowledge of business applications used in relationship management, including client online tools.
Assist Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with account acceptance, discretionary request analysis and processing, compliance management, and annual account reviews.
Ensure appropriate documentation is collected and imaged, systems information is up to date, fees are accurately set up and reviewed, and services, specialized procedures, and ongoing written client communications are documented as appropriate.
Assist with business development and client presentations.
Serve as a subject matter expert and mentor to more junior employees.
May manage daily operational activities and supervise the day-to-day work of junior employees, without holding a formal management role.
Facilitate discussions and reach decisions.