Account Manager, WM Advisory

Northern Trust•Wilmington, DE

About The Position

The Account Manager, WM Advisory coordinates account administration for complex client relationships across fiduciary, investment management, estate settlement, guardianship, and/or custody accounts. The role handles client service requests and issues, communicates resolutions and account status, and coordinates with internal service partners to facilitate transactions and service changes. The Account Manager supports Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with account acceptance, discretionary request analysis, compliance management, annual account reviews, documentation, system updates, fee setup and review, and business development and client presentations. The position also identifies service and process improvements, maintains knowledge of governing documents and business applications, and may serve as a subject matter expert and mentor to junior employees. It may coordinate or supervise junior employees’ day-to-day work, but is not a formal management role.

Requirements

Excellent oral and written communication skills.
In-depth functional or industry knowledge of personal trust, estate, guardian, and advisory services and products, usually acquired through related work experience.
Knowledge of internal bank trust functions.
Analytical, problem-solving, and organizational skills.
Flexibility and adaptability to change.
Technical skills and systems knowledge, such as Peoplesoft.
Applicants must be authorized to work in the U.S. without current or future employment-based visa sponsorship.

Nice To Haves

A college or university degree and/or relevant proven work experience is preferred.
Five to seven years of experience in financial servicing or related experience/credentials is preferred.

Responsibilities

Coordinate account administration for complex fiduciary, investment management, estate settlement, guardianship, and/or custody relationships.
Coordinate resolution of client issues and inform clients of steps taken to resolve requests or problems.
Develop and maintain working knowledge of governing documents and account agreements.
Receive client and partner service requests, communicate them to service partners, and gather information needed for service changes or transactions.
Develop and oversee action plans for client servicing events, ensure execution and follow-up, and regularly communicate account setup, status, document requests, and other information to clients.
Engage the Client Support Services Team to execute client servicing events, account opening and closing, cash movement, and fee setups.
Identify service-efficiency enhancements, process improvements, and proactive service-delivery measures.
Maintain working knowledge of business applications used in relationship management, including client online tools.
Assist relevant advisors and administrators with account acceptance, discretionary request analysis and processing, compliance management, and annual account reviews.
Ensure appropriate documentation is collected and imaged, system information is current, fees are accurately set up and reviewed, and services, specialized procedures, and client communications are documented as appropriate.
Assist advisors and administrators with business development and client presentations.
Serve as a subject matter expert and mentor to more junior employees.
May manage daily operational activities and supervise the day-to-day work of junior employees, without holding a formal management role.
Facilitate discussions and help reach decisions.