Technical Account Manager (Pacific Northwest)

EagleView•Remote US, UNAVAILABLE

4h•Remote

About The Position

Eagleview is a provider of aerial imagery, property insights, and software, serving customers in government, construction, solar, and insurance. The Technical Account Manager is a client-facing role in Account Management, responsible for a portfolio of technical customers and focused on retention, satisfaction, and revenue growth. The role serves as the primary customer contact, supporting onboarding, ongoing engagement, and success across the customer lifecycle, and collaborates across internal teams to provide a seamless experience in complex technical environments. This is a full-time, remote, territory-based position covering Washington, Idaho, Oregon, Hawaii, and Alaska. The employee must live within a reasonable distance of a major airport in Washington, Idaho, or Oregon, and may travel up to 50% of the time throughout the territory. The role has a base salary range of $55,000–$70,000 and a commission target of $30,000.

Requirements

Bachelor’s degree or equivalent professional experience.
At least 2 years of experience in account management, customer success, or a related client-facing technical role.
Strong communication, technical problem-solving, and relationship management skills.
Familiarity with GIS technologies, IT systems, APIs, or enterprise integration workflows.
Must live within a reasonable distance of a major airport in Washington, Idaho, or Oregon.

Nice To Haves

Experience in SaaS, cloud services, or other technology-enabled environments.
Proficiency with CRM and customer success platforms such as Salesforce, Gainsight, or HubSpot.
Working knowledge of technical product adoption, system configuration, or solution deployment in B2B settings.

Responsibilities

Serve as the primary liaison for assigned technical customer accounts, building trust and accountability across customer touchpoints.
Conduct regular check-ins and lead Strategic Business Reviews to assess engagement, performance, and solution alignment.
Understand customers’ technical goals, success metrics, IT architecture, and integration requirements to provide proactive support and guidance.
Travel up to 50% of the time throughout the defined territory.
Assist with technical sales presentations.
Monitor account health and customer satisfaction, address risks, and remove technical or process-related barriers to customer success.
Identify and escalate upsell and cross-sell opportunities in collaboration with the Sales team.
Support timely renewal discussions and collaborate to secure customer commitments.
Drive account strategies that contribute to Gross Revenue Retention (GRR) by mitigating churn risks and maximizing customer value from a technical perspective.
Understand customer environments to support maximum deployment across their organizations.
Work with Onboarding, Support, Product, Engineering, and Marketing to ensure a consistent customer experience and technical alignment.
Ensure available customer integrations are configured.
Identify and facilitate training opportunities.
Represent the technical customer internally and provide feedback to influence product enhancements, documentation, and implementation support.
Maintain accurate customer activity, engagement, and solution-health records using Salesforce, Gainsight, and other relevant tools.
Track and report on key performance indicators, including GRR, Strategic Business Reviews, qualified opportunities, customer advocacy, and internal collaboration.