Technical Account Manager- Freight Brokerage

The Descartes

11d•$55,000 - $65,000•Remote

About The Position

Descartes is seeking a Technical Account Manager to drive customer retention, growth, and long-term success by helping freight brokers maximize the value of its Transportation Management System (TMS) solutions. The role combines freight brokerage expertise, customer relationship management, and data-driven insights to improve product adoption, protect recurring revenue, and identify account expansion opportunities. The successful candidate will manage a customer portfolio, build trusted relationships, support renewals, optimize LTL and FTL workflows, and identify opportunities to expand subscription revenue. The role involves regular business reviews, proactive issue resolution, collaboration with Sales, Product, Support, and Onboarding teams, and using CRM data and product usage metrics to manage account health and performance. Descartes is a global logistics and supply chain technology company serving more than 26,000 customers worldwide. The company describes its environment as collaborative and entrepreneurial, and offers competitive compensation, benefits, remote and flexible work hours, and career development opportunities. The position is marked remote. The stated salary range is $55,000–$65,000 USD plus 10% commission.

Requirements

5–6 years of experience in account management, customer success, or a similar customer-facing role.
Strong understanding of freight brokerage operations, including LTL and FTL transportation workflows and TMS solutions.
Proven ability to build customer relationships, manage renewals, negotiate effectively, and identify growth opportunities.
Strong communication, problem-solving, and stakeholder management skills, including navigating difficult customer conversations.
Data-driven approach to managing customer health, retention, product adoption, and revenue growth.
Ability to manage multiple accounts and priorities while collaborating effectively across teams.
Experience with CRM and business applications, including HubSpot, Jira, and Microsoft Office.

Nice To Haves

Experience in freight brokerage, logistics, or SaaS.
Familiarity with logistics technology integrations, databases, or accounting processes.

Responsibilities

Build trusted customer relationships and proactively manage account health.
Drive successful renewals, minimize churn, and achieve revenue retention targets.
Help freight brokers optimize LTL and FTL workflows, increase TMS adoption, and achieve operational improvements.
Identify and develop upsell and cross-sell opportunities to expand subscription revenue and customer value.
Conduct regular business reviews, proactively address challenges, and improve customer satisfaction as measured through CSAT and NPS.
Collaborate with Product, Support, Sales, and Onboarding teams to resolve customer issues and communicate feedback for product improvements.
Use CRM data, product usage metrics, and customer success plans to prioritize accounts, track performance, and deliver measurable results.
Manage multiple accounts and priorities while coordinating effectively across teams.