Account Representative - Custom Brokerage

GEODIS•Philadelphia, PA

9d•$19 - $36

About The Position

The Account Representative serves as the customer service liaison between GEODIS and its customers, supporting customs brokerage and the clearance of goods into the United States. The role processes customs and other government agency (OGA) entries, maintains shipment files and records in Cargowise and/or AS400, classifies invoices using the Harmonized Tariff Schedule, and supports compliance with applicable U.S. government and carrier regulations. The position coordinates shipment details and movement with customers, carriers, vendors, forwarders, steamship lines, airlines, agents, and government agencies. It also assists customers with inquiries and shipment tracking, coordinates pickups and invoice files, handles accounting processes, and verifies shipment weights, volumes, and foreign currency. The Account Representative must understand buying and selling rates and ensure that email and telephone inquiries are answered promptly and politely. GEODIS describes itself as a global third-party logistics provider serving leading brands and manufacturers. The company highlights career growth, a safe and inclusive work environment, and a range of benefits and employee programs. Benefit eligibility varies by location, job, employee type, and length of service.

Requirements

At least 3 years of experience in customs brokerage, or an equivalent combination of education and experience.
Knowledge of U.S. government agency requirements.
Knowledge of U.S. Customs and OGA freight clearance.
PC literacy and experience with Microsoft Outlook, Word, Access, and Excel.
Excellent written and oral communication skills, including the ability to develop relationships with a range of internal and external customers.
Excellent planning and organizational skills.
Ability to read and interpret documents.
Ability to write routine reports and correspondence.
Ability to apply common-sense understanding to carry out instructions provided in written, oral, or diagram form.
Ability to multitask.
Mathematical skills needed to ensure accuracy in calculations.
Ability to perform the job’s essential functions, with or without reasonable accommodation.

Responsibilities

Serve as the customer service liaison between the Company and its customers.
Process customs and other government agency (OGA) entries for clearance of goods into the United States.
Open files and enter notes, information, and document requests in Cargowise and/or AS400.
Classify invoices using the Harmonized Tariff Schedule (HTS).
Request information and documents from company employees, suppliers, service providers, and U.S. government agencies as needed.
Communicate with relevant offices, departments, and teams about customs brokerage issues.
File document requests, correspondence, and documents under the applicable shipping or reference number.
Ensure compliance with U.S. government regulatory agencies, including FDA, EPA, FCC, and Fish & Wildlife.
Coordinate shipping details with U.S. forwarders, steamship lines, airlines, and agents.
Convert and verify shipment weight, volume, and foreign currency.
Maintain communication with customers, carriers, and vendors.
Coordinate pickups and invoice files.
Assist customers with questions, complaints, requests, and tracking and tracing.
Handle accounting processes accurately and in a timely manner.
Coordinate shipments from airlines, ocean piers, and container freight stations (CFS) to customer or consignee destinations.
Review or issue documents to meet government and carrier regulations.
Apply knowledge of buying and selling rates to ensure profitability.
Answer email and telephone calls promptly and politely.

Benefits

Access to telemedicine from day one at no cost.
Healthcare, dental, and vision benefit options at affordable costs after a short waiting period.
Paid holidays and time off.
Short-term disability.
New parent leave.
One-time grants through the GEODIS Compassion Fund for teammates who experience unexpected catastrophes.
Career advancement support.
Opportunities to volunteer in the community or donate to the GEODIS Foundation or GEODIS Compassion Fund.
Employee Resource Groups and opportunities to participate in inclusive cultural activities.
On-demand access to earnings, with payday as early as desired.
Some jobs may include bonus opportunities.