Technical Account Manager (Kansas, Missouri, Oklahoma, and Arkansas)

EagleView•Remote US, UNAVAILABLE

4h•Remote

About The Position

The Technical Account Manager is a client-facing role responsible for managing a portfolio of technical customers to support retention, satisfaction, and revenue growth. Serving as the primary customer contact, this person supports onboarding and engagement throughout the customer lifecycle and coordinates internal resources to provide a strong customer experience, especially in complex technical environments. The role is full-time and remote within a territory covering Kansas, Missouri, Oklahoma, and Arkansas. The applicant must live within a reasonable distance of a major airport in one of those states and should expect to travel throughout the territory up to 50% of the time. Compensation includes a base salary of $55,000–$70,000 and a commission target of $30,000. Eagleview provides aerial imagery, property insights, and software for customers in government, construction, solar, and insurance. The company describes its culture as fast-paced and energetic, with an emphasis on continuous process improvement. It seeks motivated, organized, and independent team members with strong communication skills and the ability to learn new technologies quickly.

Requirements

Bachelor’s degree or equivalent professional experience.
At least 2 years of experience in account management, customer success, or a related client-facing technical role.
Strong communication, technical problem-solving, and relationship management skills.
Familiarity with GIS technologies, IT systems, APIs, or enterprise integration workflows.
Must live within a reasonable distance of a major airport in Kansas, Missouri, Oklahoma, or Arkansas.

Nice To Haves

Experience in SaaS, cloud services, or other technology-enabled environments.
Proficiency with CRM and customer success platforms such as Salesforce, Gainsight, or HubSpot.
Working knowledge of technical product adoption, system configuration, or solution deployment in B2B settings.

Responsibilities

Serve as the primary liaison for assigned technical customer accounts, fostering trust and accountability.
Conduct regular customer check-ins and lead Strategic Business Reviews to assess engagement, performance, and solution alignment.
Understand customers’ technical goals, success metrics, IT architecture, and integration requirements to provide proactive support and guidance.
Travel up to 50% of the time throughout the defined territory.
Assist with technical sales presentations.
Monitor account health and customer satisfaction, addressing risks and removing technical or process-related barriers to success.
Identify and escalate upsell and cross-sell opportunities in collaboration with the Sales team.
Support timely renewal discussions and collaborate on securing customer commitments.
Develop account strategies that contribute to Gross Revenue Retention by mitigating churn risks and maximizing customer value from a technical perspective.
Understand customer environments to support maximum deployment across their organizations.
Work with Onboarding, Support, Product, Engineering, and Marketing teams to ensure a consistent customer experience and technical alignment.
Ensure available customer integrations are configured.
Identify and facilitate opportunities for training.
Represent technical customer feedback internally to influence product enhancements, documentation, and implementation support.
Maintain accurate and current customer activity, engagement, and solution-health records using Salesforce, Gainsight, and other relevant tools.
Track and report key performance indicators, including GRR, Strategic Business Reviews, qualified opportunities, customer advocacy, and internal collaboration.