District Manager - Arkansas, Oklahoma

bp • US: Non-Office AR, OK

4d • Hybrid

About The Position

The District Manager is an inspirational, strategic leader responsible for supervising multiple travel centers in a defined geographic region. The role provides vision, direction, and operational leadership to ensure locations operate safely, efficiently, and profitably while delivering an exceptional guest experience. The District Manager develops high-performing leadership teams and drives excellence across operations, financial performance, personnel development, marketing execution, compliance, and site appearance. Residency in Arkansas or Oklahoma is required.

The role establishes district goals, leads and develops General Managers and their teams, oversees operational standards and financial performance, and champions consistent customer service. It includes regular district travel, occasional overnight stays, and completion of lead certification for at least two of the restaurant brands managed. Up to 50% travel should be expected. The position is a hybrid of office and remote working and is not eligible for relocation assistance.

Requirements

• Bachelor’s degree in a related field or major.
• At least 8 years of successful multi-unit leadership experience with demonstrated positive results.
• Strong negotiation, leadership, and analytical skills.
• Deep understanding of category performance indicators, including gross margin, ROI, inventory turns, and basket size.
• Ability to work effectively across departments and manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint, and operational understanding of POS systems.
• Strong planning and financial competence, including understanding of P&L drivers, budgets, and expense management.
• Demonstrated ability to lead through influence, drive performance, and achieve operational excellence.
• Residency in Arkansas or Oklahoma.
• Valid driver’s license.

Nice To Haves

• Experience in travel centers, retail, hospitality, or related industries.
• Proven ability to benchmark competitors and stay current with industry trends, technology, and regulatory changes.
• Associate’s or bachelor’s degree.

Responsibilities

• Lead, coach, and develop General Managers and their leadership teams across assigned locations.
• Model professionalism, integrity, and high ethical standards.
• Partner with Talent Acquisition to identify, attract, and retain management-level talent.
• Assess staffing levels, build leadership capability, and develop successor pipelines.
• Cultivate accountability, engagement, and continuous improvement.
• Ensure locations consistently follow company standards for safety, service quality, site appearance, and operational procedures.
• Conduct regular and unannounced audits, including inventory counts, cash drawer inspections, safe controls, and reconciliation of discrepancies.
• Coach General Managers on non-fuel inventory levels, cash controls, product pricing, and product mix.
• Maintain operational knowledge of POS systems and ensure teams follow established processes.
• Establish district-level goals aligned with company objectives for people, profit, safety, service, and quality.
• Analyze P&L statements, budgets, coverage ratios, and expense reports to support sustainable financial performance.
• Monitor key performance indicators, identify improvement opportunities, and communicate insights to the Area Director and truck service leadership.
• Ensure locations operate profitably with strong cost controls and revenue optimization.
• Champion customer service standards and coach teams on effective service principles.
• Engage directly with customers when needed to resolve issues and ensure consistent, high-quality experiences.
• Stay current on industry guidelines, regulatory requirements, and operational standards.
• Complete required lead certification for at least two restaurant brands managed.
• Travel regularly within the district, including occasional overnight stays, and maintain a valid driver’s license.

Benefits

• Benefits may include flexible working options, a generous paid parental leave policy, and retirement benefits.
• Reasonable accommodation is available for individuals with disabilities during the application or interview process, in performing essential job functions, and in receiving employment benefits and privileges.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager