Market Manager - NW Arkansas/SW Missouri

Boyd Group•Bentonville, AR

About The Position

The Market Manager oversees the operations and results of multiple Gerber Collision & Glass locations in a designated market. The role is responsible for operational performance, employee and business development, customer experience, business relationships, and profitability. The Market Manager leads and mentors direct reports and coordinates closely with each location’s General Manager to support effective and efficient operations. The position covers the NW Arkansas/SW Missouri region, and the Market Manager must live in or be able to commute regularly to the region.

Requirements

At least five years of experience in the collision repair industry.
At least three years of management experience.
Ability to read and understand financial statements.
Extensive estimating experience.
Estimating license if applicable in the state.

Nice To Haves

I-CAR Platinum certification.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan across all locations.
Coordinate market activities with individual locations’ General Managers.
Monitor capture rates to help locations make full use of business opportunities.
Hold staff accountable for shop performance, understanding the company mission, following standard operating procedures, and meeting performance expectations; recognize and document exceptional and substandard performance.
Coordinate market load leveling through daily calls.
Recruit, interview, and train new hires.
Coach staff and resolve customer concerns to support customer satisfaction.
Seek continuous education and development opportunities for employees.
Participate in external marketing and team-building activities as requested.
Promote safe, clean working conditions; review location audits and safety records; ensure proper use of personal protective equipment and document managers who do not enforce safety policies.
Work with corporate staff on external growth of the assigned market and maintain internal reporting and communications to meet or exceed area business-plan objectives.
Review location performance against goals with location managers and provide coaching to support performance.
Contact claims managers and dealer accounts at least monthly.
Conduct in-person operations reviews and audits with location managers monthly, and meet as requested.
Develop and serve as a liaison with area insurance contacts and other referral points.
Ensure locations respond to clients in a timely manner.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
May be eligible for bonus opportunities tied to individual or business initiatives.