Market Financial Center Manager - Arkansas Market

Bank of America•North Little Rock, AR

13d•Onsite

About The Position

At Bank of America, this role supports a cluster of financial centers in designated markets, serving as a backup when an assigned Financial Center Manager is absent and as a market-level resource. The position is open across the entire Arkansas market; the specific Financial Center location is determined by business needs. The successful candidate trains at one center and may then move to another location within a reasonable commuting distance of home, as permitted by applicable law. The role is responsible for managing financial centers as a business owner, fostering a team environment, and reinforcing a client-centric and risk-aware culture. It drives operational excellence and ensures that financial centers operate effectively and cohesively. The position may also include responsibility for managing associates. Bank of America describes its culture as focused on Responsible Growth, inclusion, collaboration, career development, and teammate wellness. The company has an in-office culture, with role-specific flexibility based on responsibilities and business needs.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside of one's reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
Strong verbal, non-verbal, written, presentation, and active listening skills.
Proficiency with computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any Financial Center within the defined market.
High School Diploma, GED, secondary school, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor’s Degree in a related field.
Fluent verbal and written bilingual ability.

Responsibilities

Operate as a backup Financial Center leader within a market.
Manage client traffic by engaging and appropriately routing clients, and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear and concise messages that motivate, explain the rationale, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.