Market Financial Center Manager

Bank of America•Everett, WA

2d•$72,000 - $92,000•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when their assigned financial center managers are absent and serves as a market-level resource. The role manages the business as an owner, fosters a team environment, and promotes a client-centric and risk-aware culture. It drives operational excellence so financial centers run effectively and cohesively. The role may also include managing associates and requires travel to any financial center within the defined market. Bank of America describes its purpose as helping make financial lives better through every connection and driving Responsible Growth for clients, teammates, communities, and shareholders. The company emphasizes an inclusive, caring workplace, teammate development and wellness, and an in-office culture that supports collaboration, engagement, and career development. This role is based at the Silver Lake financial center in Everett, Washington. It is a first-shift position scheduled for 40 hours per week and is compensated with an annual base salary; it is not incentive eligible. The position is currently benefits eligible.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside of reporting authority to achieve shared goals.
Customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, and active listening skills.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor’s degree in a related field.
Fluent verbal and written bilingual skills.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
If managing associates, create an inclusive team where members are treated fairly and respectfully; promote process knowledge, data-driven decisions, simplicity, and continuous improvement; communicate clearly and connect contributions to business results; identify, escalate, and resolve potential risks; coach and develop team members; manage expenses with an owner’s mindset; recruit, onboard, and develop talent while supporting career mobility; and deliver results through effective team management, structure, and routines.