Market Financial Center Manager

Bank of America•Bellingham, WA

1d•Onsite

About The Position

The Market Financial Center Manager supports a cluster of financial centers in designated markets, serving as a backup to assigned financial center managers and as a market-level resource. The role manages centers with an owner’s mindset, fosters an inclusive team environment, and promotes a client-centric and risk-aware culture. It drives operational excellence to ensure each financial center runs effectively and cohesively. The position may also manage associates. Managers at this level are expected to promote inclusion, use process knowledge and data to guide decisions, communicate clearly, identify and resolve risks, coach and develop employees, manage expenses, recruit and support talent growth, and achieve business outcomes through effective team management and routines. The role is based at the listed Washington financial center locations. Bank of America describes its workplace approach as an in-office culture with role-specific flexibility. The position is a 40-hour-per-week, first-shift role. Employees must be able to work weekends and/or extended hours and travel to any financial center within the defined market.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside of reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
A record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, as well as active listening skills.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor’s degree in a related field.
Fluent verbal and written bilingual ability.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise messages that motivate, explain the purpose, and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.