Market Financial Center Manager - Scottsdale Market

Bank of America•Scottsdale, AZ

18h•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when their assigned financial center managers are absent and serves as a market-level resource. The role manages the centers as a business owner, fosters a team environment, and promotes a client-centric and risk-aware culture. It drives operational excellence so that financial centers operate effectively and cohesively. The manager serves as a backup financial center leader, manages client traffic and business results, creates a high-quality client experience, and carries out market-level initiatives. The position may also include managing associates. Managers at this level are expected to foster inclusion, use data and process knowledge to improve performance, communicate clearly, manage risk and expenses, coach and develop people, recruit and onboard talent, and deliver business results through effective team management and routines. Bank of America describes its culture as focused on Responsible Growth, inclusion, collaboration, and teammate wellness. The company is committed to an in-office culture, with flexibility based on role responsibilities and business needs. The role requires weekend and/or extended-hours work and may involve travel to financial center locations within a reasonable distance; the posting designates 5% travel.

Requirements

At least one year of leadership experience, demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside one's reporting authority to achieve shared goals.
Demonstrated customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, showing sincere interest in building or deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, delegating, and delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, as well as active listening skills.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor's degree in a related field.
Fluent verbal and written bilingual skills.

Responsibilities

Serve as a backup financial center leader within a market.
Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence and ensure financial centers operate effectively and cohesively.
Foster an inclusive team environment where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clear messages that motivate teammates and connect their contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support career growth and talent mobility.
Deliver business results through effective team management, structure, and routines.
May manage associates.