Market Financial Center Manager - Prince William Market

Bank of America•Fredericksburg, VA

16h•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when their assigned financial center manager is absent and serves as a market-level resource. The role manages the business, fosters a team environment, and promotes a client-centric and risk-aware culture while ensuring financial centers operate effectively and cohesively. The position may include managing associates. Managers at this level are expected to foster inclusion, use process knowledge and data to drive decisions and continuous improvement, communicate clearly, identify and resolve risks, coach and develop employees, manage expenses, recruit and onboard talent, support career mobility, and deliver business results through effective team management and routines. This is a first-shift, 40-hour-per-week role. The position requires working weekends and/or extended hours and traveling to any financial center within the defined market. The listed pay range is $72,000–$92,000 annualized, with offers determined by experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible and includes access to paid time off.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
A record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, along with active listening skills.
Proficiency with computers and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High School Diploma, GED, secondary school education, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor’s degree in a related field.
Fluent verbal and written bilingual skills.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence and ensure financial centers run effectively and cohesively.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and encourage process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise communications that motivate, explain the purpose, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.