Market Financial Center Manager

Bank of America•Gig Harbor, WA

5d•$72,000 - $92,000•Onsite

About The Position

At Bank of America, this role supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The position manages the business, fosters a team environment, and promotes a client-centric and risk-aware culture. It drives operational excellence so that financial centers run effectively and cohesively. The role may also manage associates. Managers at this level are expected to foster inclusion, use process knowledge and data-driven decision-making, communicate clearly, identify and resolve risk, coach and develop teammates, manage expenses, recruit and support talent mobility, and deliver business results through effective team management and routines. This is a first-shift role for 40 hours per week. It requires working weekends and/or extended hours and traveling to any financial center within the defined market. The role is based at the Gig Harbor, Washington location. The annual salary range is $72,000 to $92,000, depending on experience, education, and skill set. It is a base-salary role and is not incentive eligible. The role is benefits eligible.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, as well as active listening skills.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor’s degree in a related field.
Fluency in both spoken and written bilingual communication.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic by engaging and appropriately routing clients, while fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Create an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise messages that motivate and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.