Market Financial Center Manager

Bank of America•Everett, WA

4d•$72,000 - $92,000•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role manages the centers as a business owner, fosters a team environment, and promotes a client-centric and risk-aware culture. It is responsible for operational excellence and ensuring that financial centers operate effectively and cohesively. The role may include managing associates and carries broader managerial responsibilities, including building an inclusive team, applying data-driven process management, communicating business priorities, managing risk and expenses, coaching and developing people, supporting talent growth, and delivering business outcomes through effective team management and routines. The position requires working weekends and/or extended hours and traveling to any financial center within the defined market. It is a first-shift role with 40 hours per week. The role is based at the listed Everett, Washington location; Bank of America describes an in-office culture with role-specific flexibility based on responsibilities and business needs. The position offers an annualized salary range of $72,000 to $92,000, with offers determined by experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible, with paid time off and other employee benefits and support.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside the reporting structure to achieve shared goals.
Customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
A record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
Strong verbal, non-verbal, written, presentation, and active listening skills.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor's degree in a related field.
Fluency in both spoken and written communication in another language.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence and ensure financial centers run effectively and cohesively.
Create an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clearly and concisely to motivate teams, explain the reasons behind priorities, and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver business results through effective team management, structure, and routines.