Market Financial Center Manager

Bank of America•Fort Worth, TX

4d•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role operates as a business owner, fosters a team environment, and promotes an effective client-centric and risk culture. It drives operational excellence to ensure that all aspects of the financial center run effectively and cohesively. The position may also manage associates. Managers at this level are expected to create an inclusive team, use process knowledge and data to drive decisions and continuous improvement, communicate clearly, identify and resolve risks, coach and develop team members, manage expenses, recruit and develop talent, and deliver business results through effective team management and routines. Bank of America describes its workplace culture as focused on collaboration, engagement, career development, inclusion, and teammate well-being. The company is committed to an in-office culture, with role-specific flexibility based on responsibilities and business needs.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
Strong verbal, non-verbal, written, presentation, and active listening skills.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school, or equivalent.
Ability to demonstrate skills in coaching, customer service, management, client focus, performance management, talent development, business operations management, recruiting, result orientation, risk management, sales performance management, inclusive leadership, leadership development, prioritization, problem solving, and referral management.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor’s degree in a related field.
Fluent verbal and written bilingual ability.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear and concise messages that motivate, convey the rationale, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Know and develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.