Market Financial Center Manager

Bank of America • Dallas, TX

2d • Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role manages the centers as a business owner, fosters a team environment, and promotes a client-centric and risk-aware culture. It drives operational excellence and ensures financial centers run effectively and cohesively.

The position operates as a backup financial center leader, manages client traffic and market-level initiatives, and leads business results through management routines and coaching. It may also include managing associates and responsibilities for inclusive leadership, process and data management, communication, risk management, coaching, financial stewardship, talent development, and delivering business outcomes. The role requires travel to financial centers within the defined market and availability for weekends and/or extended hours.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
• Record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
• Strong organizational skills, including managing multiple responsibilities, prioritizing and delegating, and delivering results.
• Strong verbal, non-verbal, written, and presentation communication skills, along with active listening skills.
• Proficiency in computer skills and professional programs such as Microsoft Office.
• Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
• High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
• Bachelor's degree in a related field.
• Fluency in both written and spoken English and another language.

Responsibilities

• Operate as a backup financial center leader within a market.
• Manage client traffic by engaging and appropriately routing clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence.
• Create an inclusive team where members are treated fairly and respectfully.
• Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Deliver clear and concise messages that motivate, explain the rationale, and connect contributions to business results.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.

Benefits

• Affordable, competitive, and flexible benefits supporting teammates' physical, emotional, and financial wellness.
• Opportunities to learn, grow, and build a career.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED