Market Manager - NW Arkansas/SW Missouri
About The Position
The Market Manager is responsible for the operations and results of multiple locations within a designated market, including operational performance, internal and external development, business relationships, customer experience, and profitability. The role provides leadership and mentoring to direct reports and leads teams effectively and efficiently. Market Managers must live in or be able to commute regularly to the region they support. The position oversees consistent execution of the WOW (Wow Operating Way) plan, coordinates activities with General Managers, monitors capture rates, and holds staff accountable for performance and standard operating procedures. It also includes recruiting, interviewing, training, coaching, resolving customer concerns, supporting employee development, and participating in marketing and team-building activities. The Market Manager promotes safe and clean working conditions, reviews audits and safety records, supports market growth and business-plan objectives, evaluates location performance, and maintains relationships with insurance contacts, dealer accounts, and other referral sources. The role requires at least five years of collision repair industry experience and three years of management experience. Extensive estimating experience and the ability to read and understand financial statements are required. ICAR Platinum certification is preferred; an estimating license is required where applicable by state.
Requirements
- At least five years of experience in the collision repair industry.
- At least three years of management experience.
- Ability to read and understand financial statements.
- Extensive estimating experience.
- Estimating license if applicable in the state.
- Must be in or able to commute regularly to the region supported.
Nice To Haves
- ICAR Platinum certification preferred.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan across all locations.
- Coordinate the activities of locations in the designated market with their General Managers and monitor capture rates.
- Hold staff accountable for shop performance, understanding of the company mission, adherence to standard operating procedures, and performance standards; recognize and document exceptional or substandard performance.
- Coordinate load leveling across the market by holding daily calls.
- Recruit, interview, and train new hires.
- Coach staff and resolve customer concerns to support customer satisfaction.
- Seek continuous education and development opportunities for employees and participate in external marketing and team-building activities as requested.
- Promote safe, clean working conditions; review location audits and safety records, ensure proper use of personal protective equipment, and document managers who do not enforce safety policies.
- Work with corporate staff to support external growth of the assigned market and meet or exceed area business-plan objectives through reporting and communication.
- Review location performance against goals with location managers and provide coaching to help locations perform to potential.
- Contact claims managers and dealer accounts at least monthly.
- Conduct monthly in-person operations reviews and audits with location managers and meet as requested.
- Promote, develop, and serve as a liaison with area insurance contacts and other referral points.
- Ensure stores respond to clients in a timely manner.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- May be eligible for bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
