Technical Account Manager, DRAM Business Enablement

Samsung Semiconductor•San Jose, CA

1d•Onsite

About The Position

Samsung Semiconductor is seeking a Technical Account Manager, DRAM Business Enablement. Be a motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications. You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management to customer relationship management to engineering debugging in a collaborative environment. You will interact with multiple internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships. Support Datacenter, PC & consumer DRAM products to customers and enable various DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM components, and HBM (High Bandwidth Memory). Understand customer requirements for DRAM product design-in and work with Samsung HQ in Korea to provide solutions and suggestions. Support self-qualification activities including SI/PI and timing analysis. Control and follow up on PCN (Product Change Notice), organize QTR (Quarterly Technical Review), and align technology roadmaps and market overviews. Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure. Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy. Manage critical relationships with key customer decision makers. Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development. Organize technical communication with customers to perform on-site problem solving and help establish verification procedures and conditions for issue duplication and improvement. Facilitate seamless collaboration through the orchestration of internal and external forums to ensure synergistic problem-solving for mission-specific goals.

Requirements

Bachelor's in Electrical Engineering, Computer Science, or a related Engineering field with 10+ years experience with the corresponding industry experience or Master’s degree with 8+ years or a PhD preferred with 5+ years.
Familiarity with DRAM memory design, architecture, or system architecture.
Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
Understanding of semiconductor manufacturing, fab processes, and advanced package technology.
Familiarity with system-level operation including RAS, Memory Controller, and memory PHY.
Solid experience in supporting DRAM memory products.
Prior experience in semiconductor technology or the memory field with customer-facing responsibilities.
Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role.
Customer support experience for DRAM products.
Leadership skills for driving customer enablement strategies and debug activities.
Professional fluency in Korean and English is required.
Strong verbal and written communication skill.

Nice To Haves

Fluency in Korean is a plus.
An avid learner who approaches challenges with curiosity and resilience, seeking data to build understanding.

Responsibilities

Manage the customer selection of Samsung for DRAM-based memory solutions.
Drive lead supplier position for design-in and qualification through successful engineering engagement.
Perform technical program management, customer relationship management, and engineering debugging.
Interact with multiple internal stakeholders to maintain alignment with customer objectives.
Support Datacenter, PC & consumer DRAM products, including DDR DIMMs, discrete LPDDR and DDR DRAM components, and HBM.
Understand customer requirements for DRAM product design-in and provide solutions.
Support self-qualification activities including SI/PI and timing analysis.
Control and follow up on PCN (Product Change Notice).
Organize QTR (Quarterly Technical Review) and align technology roadmaps and market overviews.
Develop subject matter expertise for first-line technical or operational issue resolution.
Synchronize with Samsung business teams to align technical and business strategies.
Manage critical relationships with key customer decision makers.
Organize technical communication with customers for on-site problem solving.
Establish verification procedures and conditions for issue duplication and improvement.
Facilitate collaboration through internal and external forums for problem-solving.