ASE Master Certified- Technical Support Specialist 1

Nissan Motor Corporation•Smyrna, TN

10d•Hybrid

About The Position

We are currently looking for a Techline Support Specialist 1 to join our team in Smyrna, TN. You must be ASE Master automotive technician OR OEM certified automotive technician. This role involves replying to TECH LINE cases via email or phone, and/or responding to Chat line from dealership service technicians and providing them with technical information on the diagnosis and repair of customer vehicles. The specialist will also collect and document technical information on new vehicle incidents requiring repairs and prepare reports for engineering staff. This position contributes to building brand value and achieving enduring profitable growth.

Requirements

ASE Master automotive technician OR OEM certified automotive technician.
Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles.
Well-versed in use of technical service manuals and tools.
Good interpersonal and communications skills.
Three or more years of automotive retail repair experience.
One or more years of directly related professional level experience.
AA degree preferred OR equivalent related college or technical courses, seminars and in-house classroom training.
Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats.
Typing speed of 30wpm or better.
Must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

Nice To Haves

ASE Master Certification (A1 through A8) OR OEM Master certification.

Responsibilities

Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair.
Provides support consistent with brand values, profitability and cost reduction goals.
Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports.
Analyzes decisions from the customer’s viewpoint and recommends actions with the customer needs and values in mind.
Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments.
Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
Performs other related duties as necessary.