Tech Training Specialist - Raymond James Stadium

ASM Global • Tampa, FL

10d

About The Position

The Tech Training Specialist is primarily responsible for training front-line staff in the use and practices of point-of-sale devices during events. The role helps ensure consistent and accurate transactions, including card payments, Bucs App Krewe cash payments, applicable discounts, and special promotions. Reporting to the Venue Technology Manager, the position supports event operations by monitoring stands, assisting operators, and helping provide guests with a positive experience.

Requirements

• Previous experience training individuals one-on-one and in group settings.
• Experience with POS systems.
• Excellent communication skills and the ability to effectively influence others.
• Ability to make decisions quickly and exhibit a high level of maturity.
• Solid analytical and problem-solving skills.
• Ability to organize, manage, and complete multiple tasks efficiently and in a timely fashion.
• Ability to establish and maintain effective working relationships with internal and external stakeholders.
• Strong verbal and written communication skills, including the ability to communicate with all levels of staff.
• Ability to adapt immediately to changes in the environment.
• Availability for an event-based schedule, including late hours and weekends.
• Ability to be on one's feet and walk long distances.
• Ability to lift items up to 50 lbs.

Nice To Haves

• Experience with Clover Sport POS systems.
• Basic understanding of PCI risk and compliance.

Responsibilities

• Train operators in the use of P.O.S. devices before and during events.
• Monitor stands for consistency of operations during events.
• Assist operators with questions about correctly completing transactions.
• Ensure guests receive the best possible experience and are satisfied with their visit.
• Assess and prioritize issues and requests to minimize operational impact.
• Maintain thorough knowledge of the organization and adhere to its standards and practices.
• Initiate and implement improvements within areas of responsibility.
• Perform additional related duties, tasks, and responsibilities as required.
• Practice safe work habits, follow safety policies, procedures, and regulations, and complete company-wide and job-specific safety training.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed