Tech Training Specialist

Bancroft • Cherry Hill Township, NJ

5d • $65,000 - $78,000 • Hybrid

About The Position

The Technology Training Specialist provides instruction to staff on current software applications and systems. The role designs, develops, coordinates, delivers, documents, and maintains technical training at Bancroft, partnering with the Corporate Training team to integrate technology training into the corporate training curriculum. The position is hybrid and located in Cherry Hill, New Jersey, with listed hours of 8:00 a.m. to 4:30 p.m., Monday through Friday.

Requirements

• Bachelor's degree or eight years of experience.
• Three to five years of experience as a technology trainer or in a similar field.
• Experience with mobile devices, including tablets, smartphones, netbooks, and laptops.
• Reasonable understanding of multiple operating systems, such as Windows, ChromeOS, iOS, and Android.
• Advanced understanding of Google G-Suite productivity tools.
• Experience planning and successfully delivering large- and small-group training classes.
• Ability to work well and maintain composure in a dynamic educational environment.
• Availability to work occasional prolonged and irregular hours.
• Strong leadership and personal management skills.
• Excellent written and verbal communication skills.
• Ability to collaborate with peers clearly and concisely.
• Ability to meet deadlines.
• Strong analytical and troubleshooting abilities for effective training in synchronous and asynchronous environments.
• Positive attitude and customer service skills when dealing with staff.
• Knowledge of Electronic Medical Records (EMR) and Electronic Health Record (EHR) software.
• Experience with computer applications, including Google Applications, electronic document management software, and customer relationship management software.

Nice To Haves

• Prior experience in a clinical or medical environment.
• Knowledge of electronic health records and healthcare information regulations.

Responsibilities

• Provide training to Bancroft staff on software applications and systems using various learning modalities.
• Create and maintain a monthly training schedule published to Bancroft's intranet, The Buzz.
• Complete monthly reports on training sessions and maintain a database of training provided.
• Create and maintain a catalog of courses deliverable in person and via the web.
• Develop and maintain user guides, videos, presentations, and other training materials as required.
• Participate in project team discussions to develop and administer training for new solution rollouts, primarily for Salesforce CRM, COCentrix CCP EHR, and GlobalSearch EDMS.
• Evaluate support request trends to identify and implement new training opportunities.
• Work with the BTS Management team and HR Training team to understand technology training needs and develop supporting content and strategies.

What This Job Offers

• Job Type: Full-time