Tech Training Specialist

Bancroft • Cherry Hill, NJ

4d • Hybrid

About The Position

The Technology Training Specialist provides instruction to staff on current software applications and systems. The role is responsible for designing, developing, coordinating, delivering, documenting, and maintaining technical training at Bancroft, and partners with the Corporate Training team to integrate technology training into the corporate training curriculum. Training is delivered through a range of modalities, including in-person and web-based formats. The position works with the BTS Management team and HR Training team to understand technology training needs and develop supporting content and strategies. The role is hybrid, based in Cherry Hill, New Jersey, with hours of 8:00 a.m. to 4:30 p.m., Monday through Friday, and occasional prolonged and irregular hours may be required.

Requirements

• Bachelor’s degree, or eight years of experience.
• Three to five years of experience as a technology trainer or in a similar field.
• Experience with mobile devices, such as tablets, smartphones, netbooks, and laptops.
• A reasonable understanding of multiple operating systems, including Windows, ChromeOS, iOS, and Android.
• Advanced understanding of Google G-Suite productivity tools.
• Experience planning and successfully delivering training classes for large and small groups.
• Ability to work effectively and maintain composure in a dynamic educational environment.
• Availability to work occasional prolonged and irregular hours.
• Strong leadership and personal management skills.
• Excellent written and verbal communication skills.
• Ability to collaborate with peers clearly and concisely.
• Ability to meet deadlines.
• Strong analytical and troubleshooting abilities for training in synchronous and asynchronous environments.
• Maintain a positive attitude when working with staff and demonstrate customer service skills.
• Knowledge of Electronic Medical Records (EMR) and Electronic Health Record (EHR) software.
• Experience with computer applications, including Google Applications, electronic document management software, and customer relationship management software.

Nice To Haves

• Prior experience in a clinical or medical environment.
• Knowledge of electronic health records and healthcare information regulations.

Responsibilities

• Provide training to Bancroft staff on software applications and systems using various learning modalities.
• Create and maintain a monthly training schedule published to the Bancroft Intranet (The Buzz).
• Prepare monthly reports on organizational training sessions and maintain a database of training provided.
• Create and maintain a catalog of courses deliverable in person and via the web.
• Develop and maintain user guides, videos, presentations, and other training materials as needed.
• Participate in project team discussions as needed to develop and administer training for new solution rollouts, primarily for Salesforce CRM, COCentrix CCP EHR, and GlobalSearch EDMS.
• Evaluate support request trends to identify and implement new training opportunities.
• Work with the BTS Management team and HR Training team to stay informed about technology training needs and develop relevant content and strategies.

What This Job Offers

• Job Type: Full-time