TECH SUPPORT REPRESENTATIVE-Part-Time

Gibson Electric Membership Corporation • Trenton, TN

5d • Onsite

About The Position

Gibson Electric is hiring a part-time Tech Support Representative for its Trenton Member Service Center at 1207 S. College St., Trenton, TN. The position schedules and confirms service appointments, resolves technical and non-technical customer problems and complaints, provides technical support to customers and employees, and coordinates setup and transfer of new telephone service to Gibson Connect.

The schedule is a 12-hour shift from 8 AM to 8 PM on Saturday and Sunday every other weekend. The employee must be willing and able to fill in for other part-time Tech Support shifts as needed. Hours may be adjusted based on customer needs.

Requirements

• High school diploma or equivalent.
• One to two years of administrative experience.
• One to two years in a customer service position.
• Ability to communicate effectively and courteously assist member-owners, other employees, and the public in person and by telephone.
• Willingness and ability to fill in for other part-time Tech Support shifts as needed.

Responsibilities

• Schedule and confirm service appointments.
• Resolve technical and non-technical customer problems and complaints.
• Provide technical support to customers and employees.
• Coordinate setup and transfer of new telephone service to Gibson Connect.
• Fill in for other part-time Tech Support shifts as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED