Part Time Weekend Customer Support Representative
About The Position
DH Pace Company, Inc. is seeking part-time Customer Support Representatives for its Contact Center team in Olathe, Kansas. The role supports residential and commercial customers by processing service and installation tickets accurately, responding to inquiries and concerns, and collaborating with internal teams. The company will also consider full-time employees. This is an in-office position. The stated schedule is Monday through Friday, 1:00 p.m. to 10:00 p.m., with two consecutive days off, and Saturdays and Sundays, 1:00 p.m. to 10:00 p.m. Part-time availability must fall within these designated hours. Overtime or additional hours may be required.
Requirements
- High school diploma or equivalent.
- Previous experience in customer service or a related field.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Excellent organization and multitasking abilities.
- Ability to work independently and collaboratively in a team environment.
- Problem-solving skills and a customer-focused mindset.
- Flexibility to adapt to changing priorities and work schedules.
- Ability to work overtime or additional hours as required.
Responsibilities
- Schedule and create accurate, complete service tickets for residential and commercial customers.
- Promote products and services, providing accurate pricing when appropriate.
- Address customer concerns, offer appropriate solutions and alternatives, and follow up to ensure resolution.
- Make outbound calls for customer follow-ups as needed.
- Coordinate with Dispatch teams to prioritize and fulfill customer requests.
- Update and maintain accurate records of customer interactions in the ERP system.
- Meet personal and team key performance indicators (KPIs).
- Follow communication procedures, guidelines, and policies.
- Seek opportunities to improve the customer experience and streamline processes.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage available the first full month.
- Paid time off, paid holidays, and floating holidays.
- Company-paid life insurance, short-term disability, and long-term disability.
- 401(k) with employer match.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Voluntary benefits, including supplemental life and critical illness coverage.
- Employee discounts for the employee and immediate family.
- Competitive compensation with annual performance reviews.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
