Customer Support Representative

Sumitomo Electric Group•San Marcos, CA

9d•Onsite

About The Position

Sumitomo Electric Interconnect Products, Inc. is hiring a Customer Support Representative to support customers’ immediate questions, concerns, and scheduled orders, including unassigned accounts. The representative provides support through direct and indirect contact with customers and the Sales Service Representative, and reports to the Sales Operations Administrator. This is an onsite role in San Marcos, California, for local candidates; relocation is not offered. The role handles customer orders, inquiries, requests, and complaints while coordinating with internal departments to help ensure timely and accurate order fulfillment. It also supports customer information, product literature, special projects, and other operational functions. The position operates in a professional office and manufacturing environment and routinely uses standard office equipment. Pay is $29–$31 per hour, depending on experience.

Requirements

High school diploma or equivalent.
At least 2 years of customer service or sales experience in a distribution and/or manufacturing environment.
Basic knowledge of all SEIP product lines.
Sensitivity to customers’ perspectives and concerns, with the ability to efficiently resolve situations.
Excellent interpersonal, written, and oral communication skills.
Experience with Microsoft Outlook, Excel, and Word.
Enterprise Resource Planning (ERP) and data-entry experience.

Nice To Haves

Bachelor’s degree from an accredited institution.
Work experience in the heat shrink tubing industry.
Ability to speak multiple languages.

Responsibilities

Send customers order acknowledgements with delivery information after entering sales orders.
Print pickers and file customer purchase orders, acknowledgements, and related documents daily.
Coordinate with personnel in other departments to ensure orders are handled efficiently and delivery dates are met.
Assist with duties involving various accounts, key accounts, and special projects as needed.
Respond to customer inquiries by phone and email.
Enter orders into JDE and confirm promise dates with customers.
Provide customers with SEIP price and availability information when approved by a supervisor or manager.
Expedite customer orders at their request.
Research and inform customers about returns and credits.
Provide customers, their customers, and other requesters with samples and literature.
Respond to customer complaints professionally and courteously.
Provide technical assistance or refer customers to appropriate support when needed.
Use customer portals to acquire order release data.
Send advance shipping notices as requested by customers.
Coordinate the creation and details of customer-specific labeling requirements.
Maintain literature inventory and update the Spec Library.
Maintain customer contact information.
Perform other operational functions as needed, completing tasks accurately and thoroughly.
Demonstrate a positive customer service attitude and contribute to team efforts to deliver products on time and in excellent condition.