Customer Support Representative

WorldVia • Atlanta, GA

11h

About The Position

WorldVia Travel Network supports independent travel business owners across the U.S. The Customer Support Representative, known internally as a Member Success Specialist, serves as a knowledgeable advocate for agency members, helping them get answers, support, and guidance to succeed. The role focuses on resolving questions and issues, welcoming new members, and providing a positive member experience while supporting team service and revenue goals.

Requirements

• At least 2 years of customer or client support experience.
• Engaging, empathetic written and verbal communication skills.
• Strong phone skills and active listening skills.
• Ability to adapt to and respond to different communication styles.
• Resourcefulness, self-management, and strong research skills.
• Organization, multitasking, prioritization, and time-management skills.
• High school diploma.
• Availability to work shifts between Monday and Friday, 9 a.m. to 8 p.m., and Saturday, 9 a.m. to 4 p.m.

Nice To Haves

• Experience using CRM or support desk tools.
• Experience in the travel industry.

Responsibilities

• Respond promptly to member inquiries by phone, email, video calls, and live chat.
• Guide new members and help them become familiar with the company’s programs and resources.
• Troubleshoot issues, research solutions, and coach members through next steps.
• Maintain accurate member records and document solutions in company systems.
• Collaborate with the Agency Development & Service team and other departments to resolve advanced queries.
• Inform members about additional products and services that may help their businesses grow.
• Meet personal and team support quotas and revenue targets.
• Champion an outstanding member experience.

Benefits

• Employer-sponsored medical and dental insurance with employee contribution.
• Fully funded life insurance equal to one times salary and long-term disability insurance.
• Optional employee-paid vision insurance and short-term disability insurance.
• 401(k) with up to 4% company match.
• Paid time off and company holidays.
• Additional time off for birthdays and work anniversaries.
• Discount travel program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED