Support Center Representative (Part-Time)

Butte-Glenn Community College District • Oroville, CA

8d

About The Position

The Support Center Representative serves as a primary point of contact for students, staff, and the public seeking information and assistance related to enrollment, admissions, District operations, programs, policies, procedures, and available resources. Under the direction of an administrator or manager, the representative provides prompt, accurate, professional, and courteous assistance while representing the Student Services Division and the District and maintaining excellent customer service and proper phone etiquette.

The position develops and maintains broad working knowledge of programs, processes, and resources to respond effectively to varied inquiries. It assists students by answering questions, providing guidance, walking them through processes over the phone, and connecting or transferring them to appropriate departments or resources when specialized assistance is needed.

This is a part-time, non-exempt position scheduled for 24 hours per week, 12 months per year. The schedule is Mondays and Thursdays, 8:00 a.m. to 4:30 p.m., and Tuesdays and Fridays, 8:00 a.m. to 12:00 p.m.; Wednesdays are off. The anticipated start date is February 1, 2026.

Requirements

• High school graduate or GED, and one year of work experience providing clerical support to student programs, services, and/or activities; or an equivalent combination of education and experience that provides the required qualifications.
• May be required to travel for off-site meetings, trainings, conferences, and/or events.

Responsibilities

• Serve as a primary point of contact for students, staff, and the public seeking information and assistance.
• Provide prompt, accurate, professional, and courteous assistance regarding enrollment, admissions, District operations, programs, policies, procedures, and resources.
• Represent the Student Services Division and the District while providing excellent customer service and proper phone etiquette.
• Develop and maintain working knowledge of programs, processes, and resources to respond to inquiries.
• Answer student questions, provide guidance, and walk students through applicable processes over the phone.
• Connect or transfer people to the appropriate department or resource when additional or specialized assistance is needed.
• Travel to off-site meetings, trainings, conferences, or events if required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED