Call Center Representative - Part Time

CONNECTICUT HUMANE SOCIETY • Newington, CT

2d • $19 - $21 • Onsite

About The Position

The Connecticut Humane Society is seeking a dynamic, customer-service-oriented Call Center Representative at its Newington Pet Resource Center. The representative answers incoming calls, routes calls as needed, provides general information about the society, and responds to questions about its programs and services. When call volume is low, the representative makes follow-up calls to adopters and conducts brief phone surveys with clinic clients. The role rotates among call answering, follow-up calls, and helping clients schedule clinic appointments. Administrative duties include entering client or animal data into clinic or shelter software.

This is a part-time position with a set schedule of either Friday, Saturday, and Sunday or Saturday, Sunday, and Monday, from 8:30 a.m. to 5:00 p.m. The role suits someone comfortable with different communication styles, multiple priorities, teamwork, and a busy call center environment. The position includes weekend work.

Requirements

• High school diploma or GED.
• One to two years of experience working in a customer service position.
• Able to work well within a team and handle multiple priorities.
• Able to work with different communication styles in a busy call center environment.
• Knowledge of Microsoft Office, basic office machinery, data entry, and multiline phone systems.

Nice To Haves

• Prior reception or call center experience.

Responsibilities

• Answer and handle incoming calls, routing them as needed.
• Provide general information about the society and answer questions about its programs and services.
• Make follow-up calls to adopters when call volume is low.
• Conduct short phone surveys with clinic clients.
• Rotate among general call answering, follow-up calls, and helping clients set up clinic appointments.
• Enter client or animal data into clinic or shelter software.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED