Part-Time Call Center Representative - Remote

notifyMD•Fort Lauderdale, FL

9d•Remote

About The Position

notifyMD is hiring detail-oriented, empathetic Call Center Representatives for a part-time, fully remote role. notifyMD provides virtual answering and call center services for clients, including medical practices, professional services, and apartment complexes. This is an inbound-only position with no cold calls, outbound telemarketing, or sales targets. Representatives serve as the primary point of contact for callers in a dynamic, high-volume environment, using call-processing software to record information, route calls, and help callers feel heard and supported. The role offers $20 per hour and 14.5–19.5 hours per week on a set schedule after training. Employees work from their primary residential address and must meet specified computer, internet, headset, and work-environment requirements. Structured training lasts one to two weeks. Schedules include at least one weekend day and holiday coverage as part of a 24/7/365 operation.

Requirements

Excellent verbal and written English communication skills, including strong grammar and spelling.
Warm, pleasant, and upbeat speaking voice.
Basic computer literacy in a Windows-based environment.
Typing speed of at least 35 words per minute.
Reliable attendance, punctuality, and time-management skills.
At least 18 years of age.
Must work from the primary residential address provided; this is a stationary remote position.
Must reside outside the listed excluded states and territories (AK, CA, CO, DC, HI, IL, KY, ME, MT, ND, NY, OR, PR, UT, VT, WV, and WY) and outside Seattle, Washington.
Must use a desktop PC or laptop running Windows 11 or higher; Mac/Apple products, Chromebooks, and tablets are not compatible.
Screen resolution must be at least 1600 x 900; at least 1 GB of available storage is required.
Must have high-speed internet with minimum speeds of 50 Mbps download and 10 Mbps upload and pass a speed test.
A direct Ethernet connection is required; Wi-Fi, cellular hotspots, DSL, satellite, and dial-up are prohibited.
Must have a wired USB headset with a microphone; Bluetooth and wireless headsets are not permitted.
Must have a work area free from noise and distractions while on calls.

Nice To Haves

Prior customer service experience is a plus but is not required.
Bilingual Spanish and English is strongly preferred.
Dual-monitor setup is highly recommended.

Responsibilities

Handle a high volume of incoming calls while maintaining a warm, positive, empathetic, and supportive tone.
Provide excellent customer service and maintain a professional, reassuring demeanor throughout calls.
Collect complete and accurate message details and promptly relay essential information to clients.
Navigate call-processing systems and software to manage incoming calls and prioritize customer needs.
Follow company quality standards, response-time metrics, and schedule guidelines.