Part-Time Remote Call Center Representative

Ruby Receptionists • San Antonio, TX

4d • Remote

About The Position

Ruby is hiring a part-time remote Call Center Representative to provide friendly, professional virtual receptionist support to callers from businesses across a range of industries. The role is 100% work from home, but candidates must reside within 50 miles of San Antonio, Texas. The position pays $19 per hour and offers various shifts. Since Ruby serves clients 24/7/365, employees must be able to work at least one weekend day and scheduled holidays.

Representing Ruby’s clients, the representative will handle inbound calls with warmth, empathy, and professionalism while using client instructions, call scripts, and data-entry systems. The position requires multitasking across multiple platforms and maintaining performance standards for schedule adherence, call wrap-up times, accuracy, and quality assurance.

Employees must provide their own compliant hardware during the initial onboarding period. After successful completion of 90 days of employment, Ruby will provide standard company-issued equipment.

Requirements

• Currently reside within 50 miles of San Antonio, Texas.
• Type at least 40 words per minute with demonstrated accuracy.
• Be comfortable navigating multiple software platforms simultaneously.
• Have a warm, professional phone presence and remain calm, focused, and empathetic during fast-paced or challenging interactions.
• Demonstrate self-motivation, strong time-management skills, and dependable attendance.
• Provide a dedicated, quiet home workspace.
• Provide a PC or laptop running Windows 11 or higher; Chromebooks, Macs/Apple products, Linux systems, and tablets are not compatible.
• Provide a dual-monitor setup with a minimum resolution of 1600x900 per monitor.
• Have high-speed internet with minimum speeds of 50 Mbps download and 10 Mbps upload.
• Use a dedicated, direct-wired Ethernet connection; Wi-Fi, cellular hotspots, DSL, satellite, and dial-up connections are prohibited as primary sources.
• Provide a professional-grade wired USB headset with a noise-cancelling built-in microphone and an operational webcam.
• Provide fully compliant hardware during the initial onboarding period.

Nice To Haves

• Prior experience in a high-volume call center, contact center, customer service, or administrative support role.
• Proficiency with Microsoft Office 365 tools.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide warm, empathetic, articulate, and professional support to inbound callers across diverse industries and small businesses.
• Use a dual-monitor setup to navigate client instructions, real-time data-entry systems, and customized call scripts.
• Meet and exceed performance indicators, including schedule adherence, average call wrap-up times, accuracy, and quality assurance standards.
• Represent clients as an extension of their teams and provide callers with high-quality customer care.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed